Developer Instance is offline for more than a week

rahulpanwar
Tera Contributor

Hi,

 

My instance has been down for more than a week, it is showing the below messages!

 

The instance is offline. Please check again in a few minutes.
 
Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.
 
What is the issue and when can I expect it to be fixed?
 
Regards,
Rahul
 
 
1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @rahulpanwar 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. wait - nobody can tell you how long it will take
  2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

2 REPLIES 2

Sohithanjan G
Kilo Sage
Kilo Sage

Hi @rahulpanwar , 

 

It might be under maintenance or offline. 

1. Go to top right user-profile

2. Release instance

3. Req for new instance

 

🙂

Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)

AndersBGS
Tera Patron
Tera Patron

Hi @rahulpanwar 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. wait - nobody can tell you how long it will take
  2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/