email notification to prevent generating emails to guest@example.com and test@xyz.com

[Shekhar Deshin1]

@Ankur Bawiskar 

Can you please help me on how to prevent generating emails to specific email id in servicenow.but other should work properly.Is there any specific way that we can stop email to guest@example.com are generating some performance issue.

Thanks,

Shekhar, 

[Ankur Bawiskar]

@Shekhar Deshin1 

check email address filter module

Set email address filters 

also check this

Restricting Outbound Email by Domain Whitelist 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Shekhar Deshin1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shekhar Deshin1]

Thanks Ankur for solution provided above.

The goal is to prevent the generation of sys_email records.

Our requirement is to use the email filter, but then also to modify the Flows triggering the INC notifications so that the filtered-out email addresses don't trigger sys_email records.

Is there any updates on above ?

Thanks,

Shekhar,

[Shekhar Deshin1]

Thanks Ankur for solution provided above.

The goal is to prevent the generation of sys_email records.

Our requirement is to use the email filter, but then also to modify the Flows triggering the INC notifications so that the filtered-out email addresses don't trigger sys_email records.

Is there any updates on above ?