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an hour ago
Share with me here your favourite Project Planning example done simply in SPM.
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28m ago
Hi @MajaR
For my client projects, we use Demand Management to handle enhancement requests and new business requirements. End users submit their requests through a catalog item, providing the necessary details about the enhancement or functionality they need. Based on the information submitted, a demand record is automatically created and enters the screening process.
The demand then goes through multiple stages of evaluation involving key stakeholders such as the Demand Manager, Solution Architect, Technical Architect, and Business Analyst. During this phase, the requirement is reviewed from both business and technical perspectives.
The Technical Architect performs a feasibility assessment to determine whether the requirement can be implemented within the platform, identifies any technical constraints, and provides high-level solution recommendations. The Business Analyst works closely with stakeholders to refine and clarify the requirements, while the Demand Manager oversees the overall demand lifecycle and prioritization.
Once the demand receives the necessary approvals, it progresses through the demand process and is converted into delivery work items. User stories are then created and assigned to the development team for implementation, following the organization's delivery and governance processes.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti