How do I filter out approved Demand Requirements in the My Work gauge?

[Michael Bachme1]

Once a DREQ is approved, it still appears on My Work gauge and the ITIL Homepage. How do I filter these out?

[Michael Bachme1]

It's no longer in my list. However, the approved DREQ now shows up in that user's list.

[Ravi Prasad1]

The conditions are like that all the requests assigned to the particular person and active request will show in the list. That the conditions mentioned in the report.

Whoever is working on that request it will show in their queue.

Hope you understand.

[Michael Bachme1]

Yes, I do understand.

Let me clarify my question: is there a way to not show an approved DREQ in My Work? My assumption has been that once a DREQ is approved, it should not show up. Is that an incorrect assumption?

[Michael Bachme1 · Accepted solution]

I was able to make this work. The OOB BR 'task closer', does not include 'dmn_requirement' table in the condition -- this was causing Demand Requirements to close (go inactive) only when their state was set to Rejected and causing resolver queues to grow with approved DREQs on Closed Completed Demands.

To resolve:

I created the BR (listed in my comment from Feb 9, 2016 2:06 PM )

Copied the OOB 'task closer' BR and added " && current.sys_class_name != 'dmn_requirement' " as a condition

I then deactivated the OOB 'task closer' to avoid conflicts

[Ravi Prasad1]

If request is required your approval and not assigned to you then it will not show up in you queue. Only the request assigned to you will show in your list irrespective of approval state.