How do I filter out approved Demand Requirements in the My Work gauge?

Michael Bachme1 · ‎01-18-2016

Once a DREQ is approved, it still appears on My Work gauge and the ITIL Homepage. How do I filter these out?

Michael Bachme1 · ‎02-09-2016

I was able to make this work. The OOB BR 'task closer', does not include 'dmn_requirement' table in the condition -- this was causing Demand Requirements to close (go inactive) only when their state was set to Rejected and causing resolver queues to grow with approved DREQs on Closed Completed Demands.

To resolve:

I created the BR (listed in my comment from Feb 9, 2016 2:06 PM )

Copied the OOB 'task closer' BR and added " && current.sys_class_name != 'dmn_requirement' " as a condition

I then deactivated the OOB 'task closer' to avoid conflicts

View solution in original post

Ravi Prasad1 · ‎01-18-2016

Hi Michael,

You are the approver for the request or you are the assigned to person who is working on it ?

Michael Bachme1 · ‎01-18-2016

At this time the approver and assigend to are the same person.

Ravi Prasad1 · ‎01-18-2016

Ok that is the reason still it is showing under my work. There will be a filter condition to display the active records under My Work. If you have report admin or admin role then you can edit the gauges.

Please hit helpful or correct answer if you satisfied with answer.

Michael Bachme1 · ‎01-18-2016

I tested this out by changing the DREQ to approved (and making the Approver and Assigned to different people) and it is still showing as Active and still under My Work. Thoughts?