How to configure email notification approvals for managers without an approver license in workflow

Go to solution
Rhonda9
Tera Expert

‎07-16-2020 07:22 AM

Hello,

I am new to Servicenow and I would like to know how to configure an email notification in a servicecatalog workflow.  The notification will go to non itil user's manager for approval.  If the manager replies approve , I want a task to be created , if Not approved, I would like fo for the Request to be cancelled sending notification to the requested for of the rejected status.   

 

 

0 Helpfuls
  • 10,828 Views
1 ACCEPTED SOLUTION

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron

‎07-16-2020 07:29 AM

Hi Rhonda,

Out of the box once you add user using approval activity an approval email is triggered to that user.

Remember there is licensing cost for approval users:

If you are implementing approval using emails then I believe it don't require any additional license cost. But if your are providing the user with approver_user role then it requires a license as this role allows a user to use the approval UI directly for processing approvals.

https://community.servicenow.com/community?id=community_question&sys_id=1925ff1adb2813444837f3231f96...

Refer below images

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

Preview file
64 KB
7 REPLIES 7

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron
In response to Prateek kumar

‎07-16-2020 08:04 AM

There are many recent changes ServiceNow is doing which not many people are aware of unless the ServiceNow Account manager helps in this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Go to solution
The SN Nerd
Giga Sage
Giga Sage
In response to Prateek kumar

‎07-16-2020 05:25 PM

Every implementation I've done in the past few years we have been told by ServiceNow that approval via email requires a license.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
0 Helpfuls

Go to solution
The SN Nerd
Giga Sage
Giga Sage
In response to Ankur Bawiskar

‎07-18-2020 08:40 PM

@Rhonda Sorry I am 99% sure this is not correct.
"If you are implementing approval using emails then I believe it don't require any additional license"

I have been told by ServiceNow that it does.

Always talk to your account manager first but I do not believe this is correct.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022