How to configure email notification approvals for managers without an approver license in workflow

[Rhonda9]

Hello,

I am new to Servicenow and I would like to know how to configure an email notification in a servicecatalog workflow.  The notification will go to non itil user's manager for approval.  If the manager replies approve , I want a task to be created , if Not approved, I would like fo for the Request to be cancelled sending notification to the requested for of the rejected status.   

[paulmorris]

You can't approve a record via email from a user without an approval license. 

As always, please talk to your Account Manager for any confirmation around licenses.

You could probably build a Flow to mimic approvals with tasks if you really wanted to.

[Ankur Bawiskar · Accepted solution]

Hi Rhonda,

Out of the box once you add user using approval activity an approval email is triggered to that user.

Remember there is licensing cost for approval users:

If you are implementing approval using emails then I believe it don't require any additional license cost. But if your are providing the user with approver_user role then it requires a license as this role allows a user to use the approval UI directly for processing approvals.

https://community.servicenow.com/community?id=community_question&sys_id=1925ff1adb2813444837f3231f96...

Refer below images

Regards
Ankur

[paulmorris]

Approving via email does incur an approval license, unless you are on an agreement that allows it.

As far as I know, on all modern agreements, it incurs a license cost. I've known customers to be stung with this.

[Prateek kumar]

I'm not sure about the modern agreement contract but it doesn't require approval license for approvals thru emails