How to make VIP logo visible in Agent workspace

[phr]

Hi All,

I have a requirement where the VIP logo for the VIP impacted users should be visible in the "agent workspace", In the incident form i am able to see the "VIP" log as per the image .

But when i tried opening  the same incident in the "agent workspace" the VIP logo isn't there.

How to achieve this?

[sasi_v]

Hi @phr,

Field styles are not supported on the workspace form view so  create a background color field style for the Caller field.

Please refer to below article for same from ServiceNow.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794200

Regards,

Sasikanth