Hi, Do we have Department and Group relationship. The one which I see from the Department record belongs to cmdb_ci_group . but that is not the group for user . We are trying to put BU->Department->groups in OOB table business_unit Thanks
I need help to figure out how to deal with incorrect Timesheets that were mistakenly approved. I can't figure out how to allow the approvers the ability to go back and Reject a Timesheet that they already approved? I can make the button appear but ...
Hi Community, Per the documentation for recalling a time sheet: Result Changes the state of the time sheet and associated time cards to Recalled.Reverts the actual effort and resource hours in a project or demand created when time cards that ...
Hi Community, We have a field for "rejection reason" when a resource plan is rejected. I have configured it so this field shows when "Rejected" is selected, but because the workflow has already moved to "rejected" once the user sees the "rea...
Ok - I've read through community posts on putting a project "on hold" with a custom state. To me, that seems really tricky because you would then need to control any duration, status reports, etc based on when the project was placed "on hold". I am...
I am trying to change the status of a work in progress project to Pending. The project was active and there are numerous Closed tasks. All tasks not closed are now Pending, bu the project still shows Work in Progress. Do I need to change all closed t...
We're looking into the possibility of doing a program hierarchy within the PPM suite. The requirement, as currently stated is: "we want programs within programs under a single portfolio." There is a field available in the pm_program table called "top...
Hi all!We're about to implement PPM and start using this instead of previous project management tools (MS Project).What I'm looking for is some sort of best practice on structure of Portfolio, Program, Project and Demand to an organisation with diffe...
Hi All, Which roles are license consumed in ITBM? my client purchased 50 Licenses it means what roles will be covered? Thanks in advance. Regards, Kumar
We need to add the "Cancel Demand" button to a demand form. Canceled state is not available oob so we created the state manually. We want a popup to confirm and then request canceled. What would be UI action script to add the button?
Occasionally when a Project Manger changes the Planned End Date on a child Project Task the parent is not being updated to that date, even though it is the latest date of all the child tasks. I'm wondering if there is a scenario where this is the int...
Hello, I am new to Servicenow and I would like to know how to configure an email notification in a servicecatalog workflow. The notification will go to non itil user's manager for approval. If the manager replies approve , I want a task to be creat...
What is the relationship between the resource plan and the project task? We know we can tie a resource plan to the project task. We are not sure of what the behavior is after that. For example: You create a project task with 100 hours and tie a re...
Hello Everyone, I have a requirement like I need to trigger 5 scheduled jobs from UI Action(List Banner Button) script. For that I have written the script, but the issue i am facing is the while loop is taking only one sys_id from among the 5 schedul...
This post describes the behavior of the Project Scheduling Engine in the Fuji & Eureka releases. This post covers the following topics: Project ScheduleTime ConstraintsDates & DurationRelations All examples in this post assume use of the out-of-box P...
