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Resolved! Project Phases

Hello... Need your inputs and ideas on how you use the project Phases like Initiating , Planing , Executing and so on ..I am not able to find anything from documentation how the project moves from one phase to other.

Timecards / Timesheets and Other Tasks

Hi all.   In the Workers Portal, I can associate a Task (let's say a Case) to a person, and they can enter time against this case level time card.How can I break down the time cards for this case. i.e. I also want to have a time card for this case th...

Resolved! "New" button missing on List banner

Hello All, I have issue with "New" button is missing on Enhancement and Defect List Banner (After upgrade to Agile 2.0), i have checked all the List controls and they are fine. Please find the below screen shots and suggest some solution. Note: SN Ve...

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Demand - Retake Assessments

Hello,I have a couple questions about Assessments in Demand, as I've started working with this application.Retaking AssessmentsIt appears if a Demand is deferred, and then marked incomplete to set the state back to Draft, that assessment metrics are ...

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Resolved! SLA Pause Conditions Issues

I've been having an issue with the Pause Conditions on SLA Definitions. The SLA needs to allow for starting when a ticket is assigned to a specific set of groups, and pausing when it is no longer assigned to one of those specific teams or if the stat...

shelbycox by Giga Expert
  • 5469 Views
  • 22 replies
  • 6 helpfuls

Test Management close-out

Hi All,Posting here as Test Management (TM) comes under the project-portfolio with financials plugin.We're investigating the TM plugin to support our UAT processes but while most of it makes sense there seem to be some missing functionality.TM doesn'...

tim2222 by Tera Expert
  • 1998 Views
  • 5 replies
  • 6 helpfuls

Resolved! Resource Management - Can't See Added Groups

I'm attempting to add a resource group to my instance from resources > groups in the navigator. I click on the 'New' button and create my group (I'm logged in as sys admin) then click Submit. When the page reloads the group is NOT there. Does anyone ...

find_real_file.png find_real_file.png find_real_file.png
dkvasak by Mega Expert
  • 1998 Views
  • 3 replies
  • 0 helpfuls

Configure cards in visual task board

Is there a way to configure the my visual task boards view so that VTB cards display different information? Right now I have many VTBs from projects I am running, but I cannot distinguish which cards associate with which projects. I would like to add...

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Resolved! How to handle new Assessment questions for Demand

We are trying to implement Demand in a new part of the business and they have new requirements for Assessment questions.   These have no overlap from the other part of the business. !We are trying to determine if it is better to implement this as a n...

jyates by Giga Contributor
  • 2895 Views
  • 7 replies
  • 1 helpfuls

Resolved! Any top tips for a successful implementation of PPM?

We are in the process of moving all of our projects onto Service Now. Do you have any top tips for ensuring a successful implementation / transition onto the PPM tool? we are currently manual with some Project Managers using spreadsheets to manage pr...

What does the project score corresponds to?

Hello,On the project form in Jakarta version, there is a tab called "Preferences" with the choice"Recalculate score on project change" .What does the "Score on project" corresponds to?Thank you for your help!

prisc by Kilo Contributor
  • 1949 Views
  • 7 replies
  • 3 helpfuls