How to make VIP logo visible in Agent workspace
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04-30-2024 04:19 AM
Hi All,
I have a requirement where the VIP logo for the VIP impacted users should be visible in the "agent workspace", In the incident form i am able to see the "VIP" log as per the image .
But when i tried opening the same incident in the "agent workspace" the VIP logo isn't there.
How to achieve this?
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04-30-2024 04:40 AM
Hi @phr,
Field styles are not supported on the workspace form view so create a background color field style for the Caller field.
Please refer to below article for same from ServiceNow.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794200
Regards,
Sasikanth