How to make VIP logo visible in Agent workspace

phr
Tera Contributor

‎04-30-2024 04:19 AM

Hi All,

 

I have a requirement where the VIP logo for the VIP impacted users should be visible in the "agent workspace", In the incident form i am able to see the "VIP" log as per the image .

phr_0-1714475808831.png

But when i tried opening  the same incident in the "agent workspace" the VIP logo isn't there.

phr_1-1714475906112.png

How to achieve this?

 

 

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sasi_v
Tera Guru

‎04-30-2024 04:40 AM

Hi @phr,

Field styles are not supported on the workspace form view so  create a background color field style for the Caller field.

Please refer to below article for same from ServiceNow.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794200

 

Regards,

Sasikanth

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