Limitations of Backlog view in Agile Development app

[Eriks1]

We use Agile Development application on daily basis and there is one thing I am really frustrated about. Why in Backlog view you can only have stories and no other task types?  For example we want to work with defects and I want to have them in Backlog view alongside with user stories.  I tried to use unified Backlog feature and created Triage boards , which allows you to add any task type to the backlog, BUT it anyway creates a user story record and just connects it to parent task ( incident, defect...). and then we need to work on a story record anyway and if comments are added or state is changed parent task is not updated.  IMHO this is huge limitation of ServiceNow.   Before I worked with JIRA a lot, there you could add any task type into the backlog. 

[Eriks1]

Forgot to mention, that as workaround we use user story field "Type", where we have - Development , Defect.  For me it seems incorrect to use User Story Type Defect instead of real Defect and user user story record for Generic Task. 

[ettawilson · Accepted solution]

Eriks,

There's a long, long history regarding the defect and enhancement tables on the platform. I haven't used those tables for years.

On the story table, there's a field called classification. If you look at the dropdown, the choices are feature and defect. Add enhancement and change the label to story type. 

Etta

[Eriks1]

So, basically you use same workaround as I do.  You user different story types, but not Defects or Enhancements. 

[Robert Brown]

Eriks,

I don't consider it a workaround. Yes, I changed the label but the usage of the field is correct. I've been using stories on the ServiceNow platform for the last 7 years.  

Etta