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Request for Information on Pre-defined Metrics in ServiceNow Demo

Hello, I have a query related to Metrics in ServiceNow. Currently I am using demo004There is a pre-defined metric "Assigned to Duration" existing in ServiceNow Demo version. I would like to know why this metric is not calculating values of "Assigned ...

unco by Kilo Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls

Alignment Workspace not displaying any free-form Roadmaps

Hi,We recently upgraded to Washington and we see the Alignment Workspace is not working as expected. It is not displaying any free form roadmaps. The roadmaps just keeps loading and nothing shows up. Please find the below snapshot for more details. 

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Hari1 by Mega Sage
  • 384 Views
  • 1 replies
  • 0 helpfuls

Resource Capacity showing as 0

Hi Team, Resource capacity of a user showing 0 in the time period of 1st July 2023 to 31st July 2024. Please help me out.@Namita Mishra @Ankur Bawiskar  Thanks & Regards,Reena Kumari  

Configure Parameters on Classic Project Workspace Cards

Instructions: As the Project Manager, I would like to include "closed complete" risks on the Classic Project Workspace, so that I can keep track of all risks of a project. Business Acceptance Criteria: Closed complete risks are counted on the cards i...

Elena Piske by Tera Contributor
  • 1582 Views
  • 2 replies
  • 7 helpfuls

Resolved! Assessment Metric Results Value Calculation

Hi,There is a requirement to configure custom assessments for calculating the T-Shirt size of a Demand. However, we were not able to figure out the logic/formula used to determine the weighted and the Normalized value of a Metric ResultAll our Metric...

Is ServiceNow SAM Professional required to utilize (APM & TPM)?

All, Forgive me if this is a repetitive question to this group.  Since, I have heard varying answers to this question, and seen seemingly contradictory documentation, I am asking you.  Is SAM Pro required to utilize APM & TPM?  This message received ...

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Lisa Galindo by Tera Contributor
  • 1117 Views
  • 3 replies
  • 2 helpfuls

Demand Impact Assessment

Hi all,Could you share what you improved when it comes to screening demands?Currently I set a demand for screening and the stakeholders have a week to complete the assessment. It seems like it's quite a manual process on my behalf. Is there a way to ...

Adding issues directly to Portfolio

Hello Alli have a request from client for ability to add issues directly at portfolios I know that OOB issues should roll up from associated project or program unless I’m missing something is there a way oob to add issues to portfolios with top task ...