New assessment metric question not displayed in the assessment survey form

Farfara
Tera Contributor

Hello all,

 

I created a new assessment metric for Risk category but It does not displayed in the assessment survey questions( see screenshots). Can you help me on this please !

Farfara_0-1680799597600.pngFarfara_1-1680799667964.pngFarfara_2-1680799710366.png

 

Best regards,

 

FF

 

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee
ServiceNow Employee

HI @Farfara ,

 

The steps that you have taken to create the question looks to be correct.

I have created a video for you to confirm the same.

 

Here is the recording link

 

If you agree please mark this as a correct answer.

 

Thank You!!

Namita Mishra

View solution in original post

9 REPLIES 9

Namita Mishra
ServiceNow Employee
ServiceNow Employee

HI @Farfara ,

 

The steps that you have taken to create the question looks to be correct.

I have created a video for you to confirm the same.

 

Here is the recording link

 

If you agree please mark this as a correct answer.

 

Thank You!!

Namita Mishra

Hello @Namita Mishra ,

 

Recording does not exist, could you please add recording here.

 

Thanks & Regards,

Priya 

Dhiren Aghera
Tera Guru

Hi @Farfara you must be opening an existing assessment survey. Please try to create a new Demand, trigger assessments and then you should be able to see.

Hi @Farfara ,

I have provided the video confirming that the steps taken by you are correct.

Agree with @Dhiren Aghera because if assessment is already sent then the newly added question won't appear.

 

However, one workaround could be - reset the demand to draft. This will cancel all the previously sent assessments. This means re-submit the demand and then start the screening. If this works ....

 

If this works, please mark this answer as correct.

 

Thanks,

Namita Mishra