Planned and Actual effort is setup with a 24 hour workday, not 8 hour

[MortenB]

Hello! 

In our firm we use the PPM module for our Projects. In the projects we use the Planned vs Actual effort to keep up on the hours spent in the projects. 

The problem is the days is setup as a 24 day, not 8 hour workday as it should be in our case. For example, if it is planned to use 25 hours in the project and I input this in the "Hours" field, it automatically autofills to 1 day(24h) and 1 hour instead of 3(8h x 3d) days and 1 hours.

 

We tried in our team to use the Project Management Schedule and this guide here from the forum: Project Management Schedule - explanation on the d... - ServiceNow Community
but we could not get it working, and I am not even sure it would change anything. 

I hope someone knows the answer 😄

 

[Mouaz]

Hi,

Did you find a solution? We are running into the same issue

[svirkar420]

Hi @MortenB , In this case I think the problem is in the schedule that is being used in the firm of yours, Try changing the schedule to the 24*7 to 8 hrs a day this might help you.

If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users and readers as well.
Best Regards.
Saurabh V.

[svirkar420]

@MortenB , Have you find the solution for your requirement. Can you share that with us.

Regards,

Saurabh V.

[mmeazza]

Hello @MortenB,

I hope you were able to find a solution or a workaround in the meantime.

From my perspective, this is a valid use case, especially since there is already OOB logic in place for the Planned and Actual duration fields, which rely on the Planned start and end dates.

If helpful, you can also refer to and upvote this related Idea:
Planned and Actual Effort not following schedules & no support for max_unit attribute in Project Wor...

As there are several Ideas on this topic, I hope it will gain more visibility and be considered this time.

Cheers,
Marta