Status report PPT export: RAG indicators not consistent

[tgoyvaerts]

I am in the process of configuring a PowerPoint template to export status reports from our project pages. I noticed the RAG indicators for Scope/Resource/Schedule/Cost is not consistent. I want it to show the actual color icons instead of text for all topics. However, I only get the colored icons for 2 out of the 4. Not sure why, because I am using the same selectors for all of them. Attached screenshots to clarify what I mean.

Is this a known bug or am I doing something wrong? I noticed something similar in the ServiceNow tutorial video (Learn to make your own Export to PowerPoint template - YouTube) at the 31:52 timestamp. You can see the color icons for Resource/Schedule/Cost, but then for Scope it just says 'green' in text.

[nishad_now · Accepted solution]

You may need to verify if the individual records for Scope and Schedule are present in PowerPoint Formatter Mapping in your instance. If you see the video from 32:04 timestamp, they showcase how to create a mapping if it's not present. In case the mapping exists, then I would compare the internal value of the field choices with the 'Condition' on the mapping.

[tgoyvaerts]

Hi Nishad

Thanks so much! There was indeed a mapping for Resources and Cost but not yet for Scope and Schedule. I created the mappings for Scope and Schedule and now the visual indicators are present for all 4 elements 👍