The system doesn't allow us to preview and commit update sets which contain the changes made on dev.

[Mohammed Khaja]

The system doesn't allow us to preview and commit update sets which contain the changes made on dev.

Getting the following message while trying to preview and commit the update set from dev to prod "update set preview and commit are unavailable because the system is currently upgrading, click here for the upgrade monitor", please note that we never initiated the upgrade, as this is self-hosted environment.

any useful information is highly appreciated.

[mathuranuneeti]

Hi Mohammed,

I would suggest you to check on your HI account if your system is scheduled for any patch/hotfix upgrade by Service Now.

If not, then please raise a HI ticket to identify the issue.

Regards,

Anuneeti

Please mark as Helpful if it solves your query.

[Mohammed Khaja]

Hi Anuneeti,

this is self-hosted(on-premise) instance, not on ServiceNow cloud.

[Erap]

We encountered the same after cloning to a temporary instance; tried this KB Article but to no avail:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0695874

We filed HI Portal Ticket, and it's resolved by disabling the Debug Mode as suggested by support. It appears that the debug mode is enabled in the instance provided. Hope this helps the community experiencing the same issue if ever in the future.

[The SN Nerd]

How did you disable the Debug Mode?
I've tried adding the System Property "glide.instance.debug" and setting to false to no avail.

[The SN Nerd]

I tried the following and it seeming to work

GlideProperties.set('glide.instance.debug','false');

But the upgrade is still stuck