Unrestricted user license type in SPM ServiceNow

[Mihir YSSS]

In ITSM and SPM there is Unrestricted user license type. As per ServiceNow definition, all active users who are part of sys_user table will be considered into billing when it comes to unrestricted users. Now for ITSM I took unrestricted user license type and for SPM I don't want unrestricted user licenses. Below are my questions

1. In this combination how it will treat? If I take unrestricted license for ITSM does it count for SPM also as unrestricted users or will it count based on roles (vice versa)? 
2. I hope there is no role to be associated to unrestricted user (as per definition). Yes/No?

[MattiasJonsson · Accepted solution]

This question should really go to your account team.

But, if a customer asked me in a conversation, I would from the top of my head state that for 1) you can have ITSM as an unrestricted license and SPM as a Named User license - those named users would be assigned roles which would make them consume an SPM license.
For 2 I agree, there's no "role" as such for ITSM unrestricted, all users that are counted (depending on the contracted definition of an unrestricted user) would count, role or not.

But, again - this should really be brought to, and verified by, your account team.

If helpful or correct, please indicate so!

[Mihir YSSS]

But why it has to go through account team? It is general question which applicable to everyone, isn't it?

[MattiasJonsson]

I would hope and think my answer is correct, in general. But, since there can be nuances to an agreement between a Customer and a Supplier (be it ServiceNow, or another supplier) - the only "true" source is the one that has access to said agreements.

In this case - I don't, so I can only answer in general terms.

If helpful or correct, please indicate so!

[TheITILPM]

@Mihir YSSS Another great SN Licensing question!  @MattiasJonsson is right, this is a licensing question and you need to speak with your SN License Reseller to confirm all of these details because it does vary sometimes.

Best Regards,

Jonathan