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10-08-2018 03:40 AM
In the developer instance, all Projects have a priority. But the manual doesn´t say how they got their priority. Is it calculated (based on what?) or set somewhere (where?)? I would like to be able to influence the priority of Projects somehow. Sorry if it´s a stupid question, but the manual consequently assumes that each project already has a priority. If it's based on the priority of underlying demands, I would like to know what to do if I create the project top-down with no demands yet.
(To ServiceNow: please improve the manual on this point)
Solved! Go to Solution.
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Project Portfolio Management

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10-08-2018 04:14 AM
Which extended tables do you mean?
Open a project -> right click additional actions (top left menu) -> Configure -> Table -> extended table.
How do I set the default value?
Add the field priority to the form -> Right click the name of the field -> Configure dictionary -> go to tab "default value" -> Change value.
How do I set the priority manually or based on my criteria?
Add the field priority to the form -> right click additional actions (top left menu) - > configure -> form layout.
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10-08-2018 03:45 AM
Hi Rasmfus,
Could you please elaborate your query.
May I know if you are trying to find out how the priority is calculated for the records like Incident/Problem and Change.
I would try to help you out if you can provide me furtehr more information.
Regards,
Lohitha
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10-08-2018 03:53 AM
Hi Lohitha,
I'm trying to find out how priority is calculated or set for Projects in Project Portfolio Management.
Regards,
Rasmus

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10-08-2018 03:47 AM
The Priority field is inherited from one of the extended table. The default value is 4 = Low priority as the project is created - but you can change the default value to none if needed (none does exist as a choice)
It is also possible to set it manual or even set it based on your criteria.
Brian
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10-08-2018 03:59 AM
Hi Brian,
Thank you for answering, but I don't understand:
Which extended tables do you mean?
How do I set the default value?
How do I set the priority manually or based on my criteria?
Sorry, I'm new to this.
Rasmus