Workflow taking too long to execute and hangs even at zero warnings and errors at validation

[Dom Davidson]

Hello ServiceNow Gurus,

I have a fairly large workflow that generates about 50 tasks, uses a couple of "branch and join", a few "wait for" conditions, "if" conditions, and a few set value conditions.

During validation and at publish- the system shows there are no warnings or critical errors. However, when the workflow conditions are met on the form and triggered- the workflow takes a long time to execute and often doesn't execute and hangs.

What are a few things I can do to remediate this issue?

Much thanks for you insight on this.

-Dominic

[Manoj Kumar16]

Is your workflow hanging in wait for condition ? If yes then please check the wait for condition.

[Dom Davidson]

Hi Manoj,

My workflow is not hanging at the wait for condition. It is hanging from the very start.

However, if I break up the workflow into chunks its working fine. If I combine all activities together the entire workflow is hanging from the very start. I am not sure where the underlying issue is.

Any assistance on this matter would be greatly appreciated.

Thanks.

Dominic

[Manoj Kumar16 · Accepted solution]

Try to place the chunks in seperate workflows and use them as a subworkflow in your main workflow. I hope this helps.

[Dom Davidson]

Much thanks Manoj. That worked!