Access to this content denied based on report_view ACLs

[Phil Hatfield]

Hello all, 

After upgrading our DEV instance to Utah, we are facing an issue on the "My Status" page showing multiple 'Access to this content denied based on report_view ACLs.' As an admin I am not having this issue.  Any ideas on what needs to change to make these available to ITIL users again.

[toddcampbell123]

Phil,

I am having the same issue.  I opened a ServiceNow Support case, CS6677257.  Support suggested adding metric_admin and itil_admin roles to the group. I tested the metric_admin in our dev instance and fixed the problem but I am concerned about giving *_admin roles to anyone, who is not admin.

They also suggested other options:

1. you could explore is changing the mentioned ACL linked below to not include the metric_admin and the itil_admin roles.

The effects of this would open the report viewership to all users which you may or may not want.

2. You may consider creating a new role to include only the users you would like to restrict the report viewership to and add it to the report view ACL as a replacement role.

I also recommend considering installing the ACL Assessment for reports application which is a good resource to review any reports where users may no longer have access to view.

To view the ACL Assessment for Reports module you will need to be logged in as admin and under your user profile icon in the top right select "Elevate Role" to the security admin which will then give you access to the module.

Please let me know if you find a better solution.

[Prateek kumar]

There might new ACL's added to the instance as a part of upgrade. You can check related report_view acl's configured on the table you have configured your My Status report.