Accessibility Enabled Toggle Button - What exactly does it do in ServiceNow?

cchriste
Tera Contributor

‎11-03-2022 05:16 PM

Hello, 

 

Other than enabling the screen reader function by activating the "Accessibility Enabled" toggle button.  Without activating the other toggle buttons, are there any other features that are also activated that are easily detectable and easy to demonstrate?  I have read the compliance documentation and the accessibility features by release (i.e. San Diego, Tokyo... etc), but is there a document that clarifies exactly what happens in ServiceNow when only the "Accessibility Enabled" toggle button is activated?

 

cchriste_0-1667520928186.png

 

Any feedback is appreciated.

 

Cheers, 

 

Charlene

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Natalia DeWitt
ServiceNow Employee
ServiceNow Employee

‎01-30-2023 11:53 AM

 

“Accessibility enabled” generates a user preference record for “glide.ui.accessibility” which unlocks the 3 settings listed below the line as per the description.

  • Although, these can each be toggled individually if required.

 Show tooltips on forms

(glide.ui.accessibility.accessible.tooltips):

  • Displays a help icon next to each field that has a hint. Note that disabling accessibility mode turns this feature off.

UI16:

NataliaDeWitt_1-1675108006613.png

 

^ note the ? within the circle on the “Configuration item” field, vs the “Risk” field which does not have a hint associated to it.

 

 

Pre-Seismic Workspace:

NataliaDeWitt_2-1675108006623.png

 

^ note the small “i” within a circle. This is a clickable interaction. Compare this with the same “Risk” field on the right which does not have a hint associated to it.

 

Seismic Workspace:

NataliaDeWitt_3-1675108006626.png

 

^ This preference does not appear to be honoured.

 

Service Portals - form:

NataliaDeWitt_4-1675108006628.png

 

 Show Date & Time format in field label

(glide.ui.accessibility.accessible.dateFormat):

  • Displays the correct format next to the date and time field labels. Note that disabling accessibility mode turns this feature off.
  • Side note – this is driven by the format from the sys_user’s profile value, in UI16 is present in the label, in other UI’s shows in the field when empty.

Pre-Seismic Workspace:

NataliaDeWitt_8-1675108006893.png

 

 

Seismic Workspace:

NataliaDeWitt_9-1675108006898.png

 

Data visualization patterns enabled

(glide.ui.report.accessibility.patterns)

  • Replaces solid colors with patterns to improve accessibility in data visualizations

 

NataliaDeWitt_29-1675108214161.png

 

 

 

 

High Contrast theme:

NataliaDeWitt_30-1675108234921.png

 

 

Important notes:

  • This theme does not apply to UI aspects within the frame, e.g. forms, lists, reports etc

 

Underline for Links

 

  • When user navigates using keyboard to any link on Service Portal, underlines appear for links

 

Focus on the First Interactable control

 

  • When user navigates to any UI16 list, focus lands on the “list controls-hamburger menu”

 

NataliaDeWitt_32-1675108316543.png

Accessibility Disabled

 

NataliaDeWitt_31-1675108292915.png

Accessibility Enabled

 

keyboard Accessibility on Forms

 

  • When user navigates to any UI16 Forms, buttons such as “show related incidents” “preview record” are part of focus order and accessible via keyboard

Keyboard Shortcut for HTML editor

 

  • When user navigates to Knowledge HTML editor in Service Portal and UI16, keyboard short cut tooltip is visible only when accessibility is enabled.

 

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