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03-22-2023 07:37 AM
Hi All,
We are trying to add menu items to our employee centre, and have done so by following these steps;
Portal Configuration > Main Menu > Employee Center Menu > Menu Item Related List > New
I then went back to Employee Center Menu, copied the Sys_ID from the new Menu Item and wrote the below JSON:
The menu item is now showing correctly, and behaving as expected but I get the following errors:
Does anyone know what steps I have gone wrong at?
Thanks,
Solved! Go to Solution.

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03-24-2023 03:38 AM
Out of the box that would only be possible by using the default "More" menu item and updating this one. (or updating the sys_id mentioned on enable_more_items)
You can't add a second/third/etc Menu item to the top menu out-of-the-box. You can on de sub menu, though no on the top menu. If you want to achieve such... you do need to edit the header 😞
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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03-22-2023 07:47 AM
Hi there,
If you want to add menu items, then you would do so at the Main Menu record of the Portal. On the Main Menu record there's a Related List "Menu Items" where you can add your Menu Items.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-22-2023 11:35 AM - edited 03-22-2023 01:01 PM
Hello @MichaelCreatura ,
U r doing wrong steps...
If you want to configure "More" like this :
Needs to be configure Menu Items like this:
In the navigation bar, only u can add these two things:-
1. Mega Menu(which contains all the topics having connected contains as knowledge articles, catalogs etc, and that is come from the taxonomy attached in ur portal)
2. Menu Items.(Go to Navigator--> type --> Service portal --> portals --> esc(ur portal name)--> Main Menu --> "Instances with Menu" (title contains Employee center menu) --> "Menu Item" --> New).
Example:
(Note: Not needed to add it's sys_id in JSON format which u added)
Result :
In the above SS:
- HR and IT are topics
- Org chart and Advance View are Menu Items
Both are diff things and diff usability too.
If u need to change anything on header here:
then u need to add ur code in the "Additional options, JSON format" and in Employee Center Header(only if require). And write the correct key value.
@MichaelCreatura , Please mark my answer as accepted solution and helpful. If it is works for u.
Thank you.
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03-23-2023 03:09 AM
Thanks @Community Alums - you are correct, this is what I am trying to achieve adding a new value here:
I need help understanding what I need to add to the JSON format and Employee Center Header.
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03-23-2023 09:29 AM