AI Search results from the Service Portal is being directed to classic UI

[JLeong]

Hi Guys,

I have activated the AI Search in our Self Service Portal.

In the Service Portal Default Search Profile, I added the following Search Sources:

1. Catalog task
2. Change reqiest
3. Requested item

The search is working, however when you click on one of the results, it goes to the Next Experience UI (see 2nd file attached)

Need help on how to show the results within Service Portal.

Regards,

Jocelyn

[Sid_Takali]

HI @JLeong https://www.servicenow.com/community/developer-forum/service-portal-url-redirection-issue/m-p/246980... 

Regards,

Siddharam

[JLeong]

Thanks Sid! But this is not what I am looking for.

I think I need to update the widget. But I am not sure yet how.

[Sid_Takali]

HI @JLeong can you brief more about on which portal and in which widget you are looking for? 

[JLeong · Accepted solution]

Hi Sid,

THanks for your email. I found my solution through this:

https://www.youtube.com/watch?v=lJQxTY5pM30&t=404s

I needed create an EVAM.