I have created a few reports and a dashboard to add all results of our surveys. But i am having difficulties trying to display the reference fields from the task table. I can see them with admin privileges, but i also need my ITIL user to be able to ...
What is the difference between a Client Script and a Server Script? (choose one answer)a) The Client Script is executed on the server; the Server Script on the browser.b) The Client Script is executed in the browser and interacts with the user; the S...
Write an example of a GlideRecord script to retrieve all records from a table called "incident" where the status is "New". is it right? var gr = new GlideRecord('incident');gr.addQuery('state', '1');gr.query();while (gr.next()) {gs.print('Incident Nu...
is it right? What steps would you follow to create a custom table?To create a custom table in ServiceNow, navigate to the Application Menu, select the "Tables" module under "System Definition", or use the "Table and Column" module to view and create...
Is it right? Here is a GlideRecord script. Find the error, correct it, and explain: The script is incorrect because you need to add gr.query(). Here is the correct script:var gr = new GlideRecord('task');gr.addQuery('active', true);gr.query();while (...
Design a logical flow to automatically approve service requests with a cost of less than 100 euros and forward them to the management team for requests exceeding 100 euros.
What is a reference field in ServiceNow, and how is it used to create relationships between different tables?
I was looking for a way to disable some links in a list fieldhttps://www.servicenow.com/community/sysadmin-forum/disabling-some-field-links-on-the-list-screen/td-p/3122395 I tried disabling the link function of the list screen using the list control...
I would like to disable only the links in the red framed fields on the list screen. I'd like to leave the "Number" and "Author" links enabled, but disable the "Category" and "Knowledge base" links.Is this possible?
Table A extends Table B. Field X is created on Table A. Which of the following statements is true?a) Field X is available only on Table A.b) Field X is available only on Table B.c) Field X is available on both tables.d) None of the above is true.Exp...
Hi,I am a Knowledge admin and I would like to be able to "search and replace" strings in our knowledge articles. Use case: In our KBs (article body and short description) we refer to CIs, support groups. application names, etc.We often have to replac...
I have a ui policy (tried also a client script) to hide certain variables if user doesn't have a role. This works properly, the issue is when a user is at a TASK level, and user clicks the 'i' icon next to the requested item to preview the record, th...
- Create a business rule 'Remove Temp Incident Rule' , This should execute only whenever any record removed from 'Incident' table. - Query the incident number from 'incident_temp' table based on removed Incident Number record from 'Incident' table - ...
Who is the recipient of the notification "KM Subscription Group: Article commented" sent when a comment is made on a knowledge article?It appears to be set as an event parameter.Is it a member of the group that owns the article?
What was implemented1. Add “Attached Knowledge (m2m_kb_task)” to the Incident Management form screen in the form layout.2. Link to Knowledge articles and display Knowledge articles in the “Attached Knowledge (m2m_kb_task)” list.What we want to doI wa...
