auto close the request and send notification

[akankshak15]

I have a requirement, where when catalog request is submitted by selecting request type option A  then request immediately auto close after submission of the request and send a notification and if catalog request is submitted with Option B then assigned to an assignment group 

[Dr Atul G- LNG · Accepted solution]

Hi @akankshak15 

You can use flow designer to close and then use Notification action to send the email,. flow designer is low code and easy and quick.

[Runjay Patel · Accepted solution]

Hi @akankshak15 ,

You can follow below steps.

1. Create one closer notification to send when request got closed.
2. Create a Flow and build the condition like
   • If Option is A
     • Close the RITM and Request (Use Update Record activity)
     • Send Notification which you had created in step 1.
   • If Option is B
     • Use update record activity and update the assignment group.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Uncle Rob]

What have you tried?

[akankshak15]

I am thinking for the flow designer , what will be the best way to achieve this functionality 

[Dr Atul G- LNG · Accepted solution]

Hi @akankshak15 

You can use flow designer to close and then use Notification action to send the email,. flow designer is low code and easy and quick.

[Runjay Patel · Accepted solution]

Hi @akankshak15 ,

You can follow below steps.

1. Create one closer notification to send when request got closed.
2. Create a Flow and build the condition like
   • If Option is A
     • Close the RITM and Request (Use Update Record activity)
     • Send Notification which you had created in step 1.
   • If Option is B
     • Use update record activity and update the assignment group.

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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