(function findCorrelatedAlerts(currentAlert){ // Ensure the rule is consistent - the filter for primary and secondary alerts must be distinct. var result = {}; //Insert your code here result = {'PRIMARY': [String(currentAlert.sy...
Hi, I am working on a new catalog item and added a datetime variable. I noticed that if you click "Try it" there is the calendar and the can enter time using hours, minutes, seconds fields. However when viewing the catalog item on the portal, there...
Hello everyone, I have created a Custom table (Related CI Components) and added that into the related lists of change request.But I see New button over there to select the records. User has to navigate to multiple times by clicking the New button to ...
I am receiving the following error when trying to use the "Configure function field" option available in the new UI Report Designer:"Access to this content denied based on report_view field ACLs."The report source is sc_task table. The report works ...
Is it possible to allow .eml file be viewed using Document Viewer? I would like to view email correspondence in the Platform rather than downloading, opening the file.
Hey All,Back a couple years ago (2019), as an inexperienced young admin, I had created some Applications and Tables, essentially not knowing what I was doing. At some point I had gone back and deleted all the tables and application records, reverting...
As part of my role in a Service centre I would like to be able to understand which agents first handled an incident and when they come in via self service and see how they handled the incident at first point of contact to be able to identify how we c...
Is there a way to generate a report, on platform, of users in one group? Note, I'm not trying to find all users in a specific group. I just want to know which users are in a single group (could be any group) at a given point in time.
hi I need to create a report that shows escalations from one Tier to another, for example Tier 1 has 200 total tickets they closed 100 escalated 100 to Tier 2 so the escalation rate is 50%. I cannot find a way to create a report of this type. Any ide...
Hi Guys, I have activated the AI Search in our Self Service Portal.In the Service Portal Default Search Profile, I added the following Search Sources:Catalog taskChange reqiestRequested itemThe search is working, however when you click on one of the ...
Hello,I am new to this platform. I created a new list view under the Incidents table. I misspelled the name of the list, and also created a duplicate. I want to delete it all of them and start from scratch. I did this on my Lab Instance. Thanks for y...
I plan to use ATF to take screenshots of all field values on an incident record form. Is there a way to get items whose sections are separated by tabs?I've created a test, but it doesn't seem like I can switch between tabs.The product documentation a...
Hi folks, I created a a list type field on my custom table.I want to show in slush bucket style.Currently it is showing only like a locked icon and when clicked it is showing only a square box reference kind of. So, can someone tell me how can I show...
Hello, Hopefully this is the right forum for this, if not please point me in the right direction to repost this elsewhere. I need some guidance on how to make a report for our response duration but within our hours of operation.For example, I want to...
We're looking to set up a system to track entities throughout their lifecycle, from introduction to completion. After digging into Service Portfolio Management (SPM) and its modules, it seems like the idea-demand flow might be a good fit for our need...
