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maintenance plan

Hi all so i have task on schedule maintenance plan..  I already created custom tables.. and record producer..but i dont know what to do next...am in learning process of servicenow ...can anyone help with task...I attached whole demo task in word docu...

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SAM321 by Tera Contributor
  • 523 Views
  • 1 replies
  • 0 helpfuls

Resolved! Non-breaking space

How can I add none-breaking space when exporting data to excel or csv ?

Hagos by Tera Contributor
  • 2229 Views
  • 2 replies
  • 1 helpfuls

Who should have an ITIL access?

We are almost over the limit regarding ITIL license and I am trying to figure out if we can reduce users who have an itil access but not using it that often.

nebiata by Tera Expert
  • 749 Views
  • 4 replies
  • 0 helpfuls

Resolved! hide section Notes in incident form

How can I hide the Notes section in the incident form????using a Client Script onLoad???   

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Community Alums by Community Alums  
  • 806 Views
  • 4 replies
  • 1 helpfuls

Order Guides

Hello,I am looking to add multiple requested items to an order guide to be fulfilled by a specific group after the order guide is submitted. For example, I would like a hiring manager to be able to submit a New Hire order guide from the portal with s...

ZGauss by Tera Expert
  • 925 Views
  • 2 replies
  • 2 helpfuls

Resolved! Using a scheduled job to add an additional comment to a RITM

I am trying to use a scheduled job to add an additional comment to RITM that meet a certain query. I want RITM that have the state open, approval requested, and created date more than 6 and less than 9 days from the query. Here is the code I came up ...

Erik Stuer by Tera Guru
  • 940 Views
  • 10 replies
  • 0 helpfuls

Resolved! sysapproval_approver table is driving me nuts

I have built out a flow to send out notifications for requests that need to be approved from my client's service catalog. My issue has to do with adding an additional comment to the associated RITM when the approval has sat in the requested state for...

Erik Stuer by Tera Guru
  • 1576 Views
  • 3 replies
  • 1 helpfuls

How long can I reschedule my upgrade?

The upgrade schedule will be determined 90 days before the family version is no longer supported and may be rescheduled.(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080489)How long can this be changed (extended)?If possibl...

crowba by Tera Contributor
  • 568 Views
  • 4 replies
  • 0 helpfuls

How to add new drop-down values to the field

Hi team,I'm new to ServiceNow, I would like to know How to add new drop-down values to the'' State'' field and make sure it is only applicable to particular Incidents/request types. Thank you,CB.  

Chaitnayb by Tera Contributor
  • 743 Views
  • 1 replies
  • 2 helpfuls

Resolved! Question about Export Sets

We are exploring ServiceNow's Export Set capability as a means to export customer specific data sets.  In our custom CSM application, multiple customers use the same instance and application.  We have a custom data model that segregates customer A's ...

Resolved! Configuring External Search Source in Employee Center

 Hello,Following this article - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/search-sp-advanced-ext-kb.html I have created the below Search Source to lookup Knowledge Articles in another instance of Serv...

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Application Scope Icon

Hello,I have created a new user and I provided admin privileges. When I login with this user the application scope icon is missing from the top right of the screen. Using the default admin user I can see the icon without any issue.Should I have any s...

zeglasp by Tera Expert
  • 821 Views
  • 5 replies
  • 2 helpfuls