ATF vs Test Management
Hello cummunity team, Can someone tell me the difference between ATF and Test Management???? Thanks in advance.
Forum Posts
Case record with 'undefined' sys_id
I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?
Resolved! Fields Value undefined
Hello, I have a BR to create Change Request from our Requested Item.But the result of the Description field in Change request is like thisThe expected result should be the value fill up by user like below.
Resolved! Third-Party Risk Management
In TPRM, I have a Vendor Risk Task (VRT) entry, and there is an option to "[Discuss]" in the top right of my screen. When I click on the Discuss button, I do not have the ability to select any names, such as "Abel Tuter", in my test PDI environment....
Resolved! Service Portal logout page setting
Hi community, Anyone knows how I can configure Service Portal Logout page? Right now when user log out, they are taken to csm_index page, which I want to change it to the login page instead. Many thanks!
Resolved! Reference field search with user's name and phone /email at the same time
Hi Community, I have a reference field pointing to customer_contact table, right now user has to type in contact name in order to search for contact and put in the field. But it is possible to also type in, e.g. phone or email, in the field and it wi...
Resolved! Can't manually change user's password via script
I'm trying to "disable" local logon for all accounts imported from AD (so that admins and other local accounts can still use local logon) by setting users' passwords to a random string. Here's the script (partially provided by this ServiceNow doc var...
Receiving phishing email as Incident in ServiceNow.
Hello ServiceNow Community, I am new to ServiceNow, and we have been receiving phishing email as incident in our ServiceNow portal with attachment. How is the community solving this issue?
Pop up dialog box for selecting choice in workspace
Hi, Anyone knows how I can mimic below popup dialog choice in Asset Workspace to other workspace? I would like to have a "Create New Case" button may be in a list, then when user click that button, they have to choose one of the choice popup like bel...
Add attachment to HR Case
How can I automatically add a attachment to HR Case once the case is created.
Resolved! How to Disable All Notifications after Full Clone to Dev Instance
We performed a full clone to our Dev Instance. I'd like to know what our options are for disabling Notifications for all users. I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide sh...
CSA Past Papers
Hi Community, I would like to ask if any have ServiceNow CSA past papers from 2023 onwards, to be more specific Utah versions and onwards. I am about to take the CSA exam within 1 month. So I need every help I can.And the main reason is I have studie...
Resolved! Service Portal - Wrong Employee Initials
I have a situation where the Service Portal profile icon is showing the wrong initials for an employee. The icon shows the initials "JP", but should be "YB".
view all processes and workflows
Hello,I have been tasked to locate all processes within our SN production instance. I have noticed the Process Mining feature; however, it appears my organization does not have access to that feature. Where can I find the various processes and workf...
Resolved! Assign to Me Button: How to configure on an SCTASK record similar to an INC record.
Hello fellow Admins, I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form? See examples below.CURRENT Incident Form > Ser...
