We're a fairly new ServiceNow customer and I'm moving our first non-IT workflow from Kissflow into ServiceNow. I have my initial thoughts on what steps to take but I thought it best to ask if there's an accepted best practice I should follow instead....
Hello, I have a lightweight glide list on a UI page with the following invoke Macro: <g:macro_invoke macro="lightweight_glide_list" id="user_collector" name="user_collector" reference="sys_user" can_write="true" control_name="QUERY:active=true^u_empl...
Hi there!.... How to integrate servicenow with amazon , so that i can get amazon product details in servicenwo... Iam new to integration..Can anyone help on how the flow go.
I'm currently working on integrating two ServiceNow instances, and I'm looking for guidance on how to dynamically map groups from one ServiceNow instance to placeholder groups in another. Specifically, I want to create a mapping that associates group...
Hello SN Community, Other departments were merged to a different company but still works for us. Because of this they are all disabled in workday hence when the Workday integration schedule job runs, It will disabled those users in ServiceNow as well...
We have just upgraded all of our instances to Vancouver and have discovered that our service portal is no longer returning any catalog items when searching for them. KB's are being returned only. Looking at the logs, I can see an error when searching...
In ServiceNow, when someone updates the assignment group for an incident ticket, the system should automatically check if that new assignment group has only one member. If there's only one person in the group, their name should be automatically fille...
Hi all, I have created a report on Approvals table, with the below filter conditionApproval for starts with RITM Now I want to choose the columns : Approver, Approval for, Requested by, Requested for and the Request number. But currently unable to c...
I tried to use "g_form.getEditableFields()" in a UI action to get the field value for a field that was made read-only in the UI policy. However, it seems that fields that have become read-only cannot be retrieved using "g_form.getEditableFields()".I ...
Hello, We have configured a Quick Link to redirect to a Page as below: However when we add the link on the Employee Service Centre, using the Quick Link widget and a user clicks on the link it takes them to the page without the header, banner or any ...
Hello, Our instance receives auto alerts from various external senders. These are setup by having a user record created for the email address of the sender. The emails go through into our Service Desk mailbox which is auto forwarded to SNow to create...
Hello, While trying to access show live feed option from list view, it throws out an error. Unable to access the live feed. Please let me know how to sort this out.
Hello,I am new to ServiceNow, and I am trying to build a report that shows each ITIL user's time spent on Incidents and Tasks for the last 30 days. Source Type: Table Table: Time Card [time_card]Picked a Bar report to get dataGroup by: Task When I do...
