auto close the request and send notification

[akankshak15]

I have a requirement, where when catalog request is submitted by selecting request type option A  then request immediately auto close after submission of the request and send a notification and if catalog request is submitted with Option B then assigned to an assignment group 

[Dr Atul G- LNG · Accepted solution]

Hi @akankshak15 

You can use flow designer to close and then use Notification action to send the email,. flow designer is low code and easy and quick.

[Runjay Patel · Accepted solution]

Hi @akankshak15 ,

You can follow below steps.

1. Create one closer notification to send when request got closed.
2. Create a Flow and build the condition like
   • If Option is A
     • Close the RITM and Request (Use Update Record activity)
     • Send Notification which you had created in step 1.
   • If Option is B
     • Use update record activity and update the assignment group.

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[akankshak15]

I forgot to mention over here we are submitting the request through the record producer and creating a task record..

[Dr Atul G- LNG]

Still not issue, the record is your trigger point. 

[Uncle Rob]

What KIND of task record.  Task is the base table from which all "tasky" tables extend from.

[akankshak15]

yes task is getting created in the Custome table 

[akankshak15]

the Custome table is extending the task table