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Workflow and requests report

Rooney
Tera Contributor

Hi

How to pull a report showing all Requests and/or TASK with the workflow.

TIA

 

-- Jason 

1 ACCEPTED SOLUTION

SwarnadeepNandy
Mega Sage

Hi @Rooney,

SwarnadeepNan1_0-1692216537463.png

 

Hope this helps.

 

Kind Regards,

Swarnadeep Nandy

View solution in original post

5 REPLIES 5

SwarnadeepNandy
Mega Sage

Hello @Rooney,

 

To pull a report showing all Requests and/or Tasks with the workflow in ServiceNow, you can use the Report Designer to create a custom report based on the tables and fields that you want to include. Here are some steps that you can follow:

  • Navigate to Reports > Create New.
  • Select the type of report that you want to create, such as List, Bar Chart, Pie Chart, etc.
  • In the Data tab, select the table that contains the Requests and/or Tasks that you want to report on, such as Request [sc_request], Requested Item [sc_req_item], or Task [task].
  • In the Filter tab, add the conditions that you want to apply to your report, such as Workflow is not empty, State is not Closed, etc.
  • In the Group by tab, select the field that you want to group your data by, such as Workflow, Assignment Group, Category, etc.
  • In the Style tab, customize the appearance of your report, such as colors, labels, legends, etc.
  • In the Configure tab, give your report a name and a description, and select the folder where you want to save it.
  • Click Save or Run to generate your report.

Hope this helps.

 

Kind Regards,

Swarnadeep Nandy

Giga

Workflow is not an drop down option. 

- jason 

 

workflow Repoting.PNG

SwarnadeepNandy
Mega Sage

Hello Rooney,

 

Try using dot walking. 

Request Item.Item.workflow

 

Regards,

Swarnadeep Nandy

Rooney
Tera Contributor

Giga

Not there.. 

 

do walk workflow.PNG