We recently upgraded to Utah and are running into odd issues.Users are reporting that sometimes when they update a record, instead of saving the record, it will refresh, and they'll be in a new (blank) record.I've narrowed it down to users who are op...
I am looking for a way to filter the Hardware CI lookup list on an Incident record to show only the caller's assigned assets. Currently it shows all configurations items for all users. Our Support techs would have an easier time populating the fiel...
I am using this article to attempt to import thumbnails from Active Directory (LDAP): https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597756 However when the script runs, it is skipping this section below. I used logging to id...
I understand template_editor or template_editor_global role is required to create and edit templates. Earlier user didn't had any of these roles so whenever the user clicked toggle template bar he was only getting option to choose templates that are ...
Does anyone know what functionality (Scheduled Job or other) creates the records on the usageanalytics_count table? I have an issue where an environment was upgraded to Tokyo and since then, then the UsageAnalytics Count record for the sys_user table...
I am modifying our Standard change workflow, where the group approver is by country.These are the group name by country. How can I get or find the group name property of each group?Because I am going to use this script, just need to replace all the '...
I want to auto-populate short description and description from Service Catalog page with maintain items to add some fields. So as you know, after submitting the request from service catalog page, first request is created and in that request, request ...
When certain Incident or RITM form fields are updated/changed, I would like that update record to be made available on the work notes and/or additional comments. Does anyone have an idea how to achieve this task?
Hello All I have been given a list of over 200 VIP's that need to be enabled how can I do this in bulk, also we tend to have a few VIP's added almost weekly is there a way to automate the process please?
Hi, I am trying to create an approval record from a script in a UI Action, but I cannot get it to create with all the field values submitted. When I run the following script from the UI action it creates the approval record but only sets fields ‘stat...
I'm looking to find all users that have assigned roles that were not inherited by a group. Is there an easy report or export that can show all these users and the roles they have been individually/uniquely assigned?
Hello, I have created a new Topic within the Employee Taxonomy but it is not showing on the EC.Any idea what could be causing this?Thanks in advance!
Hi, We are currently using Agent Workspace with Agent chat, but we've noticed that there is a better version of it, called Service Operations Workspace. As far as I understand the SOW seems more flexible and compatible with the Next UI and dark mode,...
Hi all, We are upgrading our instances from San Diego to Tokyo within the next week. To get a general/ballpark idea of the number of skipped changes I upgraded my PDI from San Diego to Tokyo... I was alarmed to see 382 P2 skipped changes and 52 P5 ...
I am creating a catalog item that is fairly simple for system access. The user picks the system and has a text field to provide the access level/details. Very similar to one we create for request a badge but the workflow is automatically completing...
