I would like to include a link to the service portal in the body of the notification.Is it possible to dynamically enter the URL of the service portal using a script, etc., without directly entering the URL in the text?It's a pain to manually fix the...
I'm looking for a way to log to the syslog table like "gs.info" in a client script.
Hi Everyone,Recently we launched Now Mobile App for End Users.We decided to use the existing IT Service Catalog that is in use for our Service Portal. We added this to our Services on Launcher Screen by adding Browse Catalog instead of using the defa...
Hi, We are running a daily LDAP Group Import to sync some AD groups in servicenow. For some reason, some of the group fail to import - or at least it looks that way since the last sync time on the failed ones is showing years ago, and the group itsel...
Hi All In "Platform Security" document (see https://downloads.docs.servicenow.com/pdf/enus/servicenow-sandiego-platform-security-enus.pdf) on page 1075-1076 are mentioned Workflow logging and Configuration Information logging. Wich table store this l...
Hi, Anyone can help to how to edit or change the configuration item on the submitted CR?
I'm having an issue where only ITIL users can see a specific service that i need all users to be able to see. How can i make it so all users can see it? What ITIL users see... What non ITIL users see..
Hi Folks,I've had a good look around for this topic - not found much since 2014. We are on SanDiego - going to Tokyo shortly. Have a Service desk who currently use the Schedules to let customers know opening hours. I will be working with them after t...
So I'm trying to set a default filter for "interactions" on behalf of the assignment group. Do I really need to create an entire new workspace (we are using UI Builder) for each team?Or in other words: Is it possible to show some specific modules for...
I am reviewing the skipped records after the upgrade. But is some skipped records what i noticed is base system version and customized version is exactly same. My doubt is if they are both same why the record was skipped during the upgrade
I would like to assign an ITIL user the ability to edit and save templates for use in Incident creations. I have assigned all Roles with Template such as Editor and scheduler. The documentation I have seen says only an Admin Role can edit and save ...
Hi,I created report for shipped active RITM's and i want the report to have clickable link to the tracking page.the RITM form has string field for the tracking code i created string label with default value for the tracking page and HTML function fie...
We are using OOB Request Management and have a handful of catalog items for users to select from. When an item is submitted, approval is automatic and the request, request item and catalog task records are generated. Depending on the catalog item s...
ALLI want edit the back button The button in Knowledge fromIs there any way? I think this method is the best, but if I can't edit this button, I think I have no choice but to operate it with a UI action. But this is a bad experience For some reason, ...
Hi ALLI would like to switch to this screen with a button on the knowledge list screen.I don't know about this screen, so I started researching. I have to judge whether it can be used or not depending on the contents of the investigation. The functio...
