SSL/TSL Certificate Bulk Upload
Hello All,Am trying to bulk-upload the SSL/TSL Template certificates but it's not allowing it keeps saying "ServiceNow remove sample certificates and retry". Has anyone run into the same issue? Kind Regards Misgana D.
Forum Posts
Dashboard - Create a new tab - Bulletin Board - Insert Text
Hi, I am new to ServiceNow and not sure what group I should put this question to... If this is not the correct forum to put this type of question, please advise. I have created a new tab in a Dashboard, that I just want to put text based stuff in thi...
Resolved! Employee Service Centre - Child Topic Quick Links
Hello, Would it be possible where we have child topics as below, to create one that when clicked opens a new tab as a URL to an external site? We would like to add a link to our Intranet here. Thanks in advance!
How to hide the sidebar discussions icon on the banner
hello everyone, In the sys_properties table when [com.glide.cs.collab.enabled] is set to [false],banner and task table's [discuss] button all be hidden.How can we only hide [sidebar discussions] on the banner?
Reporting on INC Creation by Email Address (Inbound Email Action?)
Trying to learn how to generate a list/report of all tickets that were created using a single email address. This seems to be tied to the Inbound Email Action list?For example, show me all tickets created by 'helpdesk@mycompany.com'.
Adding an Announcement notification like the one's in Servicenow
FYI, If you want to add a banner notification similar to what ServiceNow has on their support page. We're on Utah, so on the platform navigate to Now Experience Framework > Configuration Settings > UX Banner Announcements. There you can create the ba...
Resolved! Why Assign ITIL Instead of SN_Incident_Write?
If we're wanting to allow some users the ability to update and resolve records on the Incident table, which role would be best and why? It seems the SN_Incident_Write role would be more limiting while accomplishing the goal while ITIL provides far mo...
Remove Users if No activity in Service-Now
Hello all, I want to remove ITIL role for all the users who has not logged into Service-now for more than 90 days.Can someone tell me how to do this? Regards,Lucky
List of Applications installed
Does anyone know how to get a list of the applications that are installed in ServiceNow.Like ITOM, ITBM, GRC, etc...I looked at plugins and there are more that I care to type out by hand (over 900+). Was hoping to find an easy way to find all items ...
Creating an incident in SOW. Autosave feature enabled by default?
Hello, my team here has always used the Classic UI for incident management. It was until recently we implemented the Service Operations workspace and I have had to make small tweaks here and there. Using the Classic UI when we create an incident, we ...
Find roles not associated with groups or inheritance that have users assigned directly
HelloWe discovered while researching a different question that one of the roles in our system (sn_change_cab.cab_manager) was set up originally (some years ago), for whatever reason, such that it is not associated with any group, and users have been ...
Behavior makes all questions mandatory and does not hide wanted items
Hi all. I have an issue with a catalog item that I have created - due to the set up all questions in the item appear mandatory, and the ones that are supposed to be hidden based on a specific behavior only hide after clicking around in the drop down...
UI Page
What is the use of html, client script & processing script in UI page
How To Edit Password Reset Page
When a user needs to reset their password, or a password was generated and they need to set a custom one, they are directed to a login page at /login_cpw.do. Without creating a redirect and building an entirely new page: How can I edit this page (suc...
