I'm a SN knob...no experience. I want to send and email that gets generated on a IBM mainframe to send to Service now so a ticket can be opened in Service Now for responsible group. Specifically, we want to use TMON MQ and send a message to the sys...
I was trying to create a report on average resolution of incidents (12 months) and I also finding out if I can do an interactive filter or somehow be able to create a filter which I can toggle and choose the average resolution time of incident per as...
Hello,I am having a difficult time referencing a Story # in a Demand when I create a new Story from the Demand. Here is the Reference field I created:I want to be able to link a New Story into that field from here:I have tried setting the "Reference...
Hi all, I have created a List collector variable with an attribute glide_list.So it is just locked when I present the form before a user. Can some one tell me how to make it expanded when the form is loaded? Regards,Pallavi
How to configure instance
Hello All,I have a requirement, We have used a list collector variable for catalog items. it looks correctly in the service portal and once we request a catalog item, variables will be displayed on RITM. So here the list collector field needs to disp...
I've created one report and shared with the team members with the editing rights. If they do any changes to report where can I find those activities done by the users.
Hello.I am trying to use 'Remote Instance Spoke' to allow two ServiceNow instances to communicate with each other.As a way to do this, I want to create or update remote records using import sets.To do this, I need to create a transformation map.Any h...
Hello, I have 2 variables for a specific request item that should be auto populate.Valid from should be auto populate on the date of creation/submission.Valid to is dependent to Validity.If I select 1 week, the Valid to date should automatically popu...
In the Alignment Workspace, free-form roadmaps, in the personalize section there is an option to "color by". The problem is three colors are "green", "red", and "yellow" but the actual colors do not match! I cannot figure out how to change the color...
I am getting an error when running mid server powershell.It may work fine.I don't understand what is causing the error.The que record when an error occurs is as follows.Anyone know the cause? <?xml version="1.0" encoding="UTF-8"?><results probe_tim...
How to know who is owner of Service Accounts.
I am currently working on configuring function fields for reporting purposes and could use some assistance. The specific challenges I'm facing involve adding a schedule to exclude weekends and holidays from the calculation and trying to create a date...
In the sys_user table, I am unable to search users by roles. Why is the search option disabled? Note: I understand that I can use filter to search, but I am just curious to know why, in this place, it is disabled.
