discover network printers

Can somebody help me on how to discover(tips) network printers as ‘CI’(for CMDB) configured on windows print server.

Hundreds of skipped changes - upgraded from San Diego to Tokyo

Hi all, We are upgrading our instances from San Diego to Tokyo within the next week.  To get a general/ballpark idea of the number of skipped changes I upgraded my PDI from San Diego to Tokyo...  I was alarmed to see 382 P2 skipped changes and 52 P5 ...

Dashboard has not been shared, however the 'OWNER" has left the company. How can I obtain her access

Catalog item for requesting system access, trying to add a workflow

I am creating a catalog item that is fairly simple for system access.  The user picks the system and has a text field to provide the access level/details.  Very similar to one we create for request a badge but the workflow is automatically completing...

Different types of browser use in browser compatibility testing.

Testing for browser compatibility is a crucial step in the creation of any website. It guarantees that the website functions and appears the same way across various browsers, gadgets, and operating systems.Cross-browser compatibility tests are essent...

Request item auto-close after creation

How to make request item auto-close after submission or creation?No certain number of days, just upon submitted.

Insertion of survey response in custom table

Hello I have a requirement where i need to insert survey responses in custom table when survey is submitted. So i have created after business rule on "asmt_assessment_instance" table and condition is state changes to completed. i am writing below scr...

Suppress the message 'This article may be visible to unauthenticated users' when publishing a KB

Upon clicking the UI action Publish on a Knowledge Article record in Tokyo, there is a new confirmation box that pops up asking 'This article may be visible to unauthenticated users after it is published. Do you still want to proceed?' I want to supp...

After Clone Dev instance url redirects to incorrect url and doesn't open

Hi Everyone, After I performed a clone from Prod to Dev, our dev instance redirects to the following urls and will continue in a loop This is the url used that has always worked and currently does not.https://company.service-now.com Below are the url...

Need help in Calendar Widget in Service Portal

Hi All,We have a requirement to add a Calendar widget in our Service Portal and display records in the Calendar based on published date of Knowledge. I came across this KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...

Replace Oracle version of JAVA with OpenJDK on MID Server

I was task with replacing version of costly Oracle versions on our MID Servers with OpenJDK.I am told I can use the version that is bundled with ServiceNow however, I do not know how to replace this without breaking the MID server functionnality.Has ...

HR standard ticket actions widget

hi is it possible to amend the action options on HR standard ticket actions widget?  Without amending the scripting? thanks

Check if Change Request already exist

Hi All, Sorry I am really new to ServiceNow and unfortunately left to figure out myself on a scenario that we wanted to implement. We have a File Integrity Monitoring solution that will flag to us what files have been changed in our critical servers....

How to get value from Inactive fields from an active table

I have field which has been made Inactive recently. Now, I am trying to get the value stored from the Inactive field. I could not get the value using scripting. I have tried gliding the record  var gr = new GlideRecord('table');gr.query();while ( gr....