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Strange behavior on save on string field

Hello Community!Maybe anybody faced similar issue while I try to make a save/update on a string field on record form:- numbers with more than 10 digits are converted and saved as 2147483647,- strings not being saved at all (it's cleared after the for...

lukub by Tera Contributor
  • 727 Views
  • 6 replies
  • 0 helpfuls

Resolved! Roles list

Is there an article that details all the roles in ServiceNow and is there an easy way to determine what role is needed to access a specific application/module?

User with itil unable to export all incidents to excel

I have an end user with itil that is gathering information from last year on incidents opened each month. When he creates the report he is simply going off the incident table and his query is Opened between Jan 1, 2022-Jan 31, 2022 (this changes for ...

rueben by Tera Contributor
  • 611 Views
  • 1 replies
  • 0 helpfuls

Resolved! Adding KB articles to an update set

I have created 27 KB articles and thought they were being added into my current update set in our test instance. However, when I was done and set the update set state to "Completed", there was not one single article in the set. Can KB articles not be...

dladydi by Tera Expert
  • 1379 Views
  • 1 replies
  • 1 helpfuls

How To Add Groups to Groups

How can I add an already established group with roles and users to another group? Groups don't appear in the member list, you can only assign one parent group, and the Edit option isn't available on the Groups tab as it is on the Group Members tab. I...

to show monthly and weekly view in dashboard

HI Guys  we have requirement to create dash board for senior management which shows incidents logged last week , inc resolved last week , changes logged last week etc however is there a way we can create such a dashboard where in user can easily togg...

karan15 by Tera Contributor
  • 1987 Views
  • 5 replies
  • 0 helpfuls

Resolved! CSA exam

Anyone willing to share success stories to encourage those who did not pass the CSA exam the first time?

David Buck by Tera Contributor
  • 1341 Views
  • 5 replies
  • 7 helpfuls

Reporting last login of platform admins

I'm looking to use the reports feature to pull a report showing the last login of admins on the platform. When I run a report using the Sys_user table, I'm able to view last logins time and date. However, this shows the logins of all users on the pla...

c_correa133 by Tera Contributor
  • 855 Views
  • 3 replies
  • 0 helpfuls