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Read Only Role setup for Auditors

Hi all,I have a few auditors that need to look at Servicenow transaction data - for example, Incident, tasks, etc. Is there a way to configure these guys as 'ReadOnly' role in Servicenow, then they do not have a chance to change any data by mistake?

tom_wang by • Tera Contributor
  • 648 Views
  • 1 replies
  • 1 helpfuls

Best way to recover deleted records?

We had been purging old records (tickets) from our instance using a custom job. Now... we need to recover a bunch of them (numbering in 1-2 million range). As far as I can tell, we have the following options:1. Undelete Records from the sys_audit_del...

Strange behavior on save on string field

Hello Community!Maybe anybody faced similar issue while I try to make a save/update on a string field on record form:- numbers with more than 10 digits are converted and saved as 2147483647,- strings not being saved at all (it's cleared after the for...

lukub by • Tera Contributor
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  • 6 replies
  • 0 helpfuls

Resolved! Roles list

Is there an article that details all the roles in ServiceNow and is there an easy way to determine what role is needed to access a specific application/module?

User with itil unable to export all incidents to excel

I have an end user with itil that is gathering information from last year on incidents opened each month. When he creates the report he is simply going off the incident table and his query is Opened between Jan 1, 2022-Jan 31, 2022 (this changes for ...

rueben by • Tera Contributor
  • 679 Views
  • 1 replies
  • 0 helpfuls

Resolved! Adding KB articles to an update set

I have created 27 KB articles and thought they were being added into my current update set in our test instance. However, when I was done and set the update set state to "Completed", there was not one single article in the set. Can KB articles not be...

dladydi by • Tera Expert
  • 1550 Views
  • 1 replies
  • 1 helpfuls

How To Add Groups to Groups

How can I add an already established group with roles and users to another group? Groups don't appear in the member list, you can only assign one parent group, and the Edit option isn't available on the Groups tab as it is on the Group Members tab. I...