Resolved! import VIP users
Hello All I have been given a list of over 200 VIP's that need to be enabled how can I do this in bulk, also we tend to have a few VIP's added almost weekly is there a way to automate the process please?
Forum Posts
Resolved! Create an approval record from a UI Action
Hi, I am trying to create an approval record from a script in a UI Action, but I cannot get it to create with all the field values submitted. When I run the following script from the UI action it creates the approval record but only sets fields ‘stat...
Resolved! How To Export List of Users with Individually Assigned Roles
I'm looking to find all users that have assigned roles that were not inherited by a group. Is there an easy report or export that can show all these users and the roles they have been individually/uniquely assigned?
Need to show popup message onload of Record Producer in portal
Hello I have a requirement where i need to show popup message onload of Record Producer in portal. This message can change change frequently. So we created one custom table where 2 fields while be there. one field is referring catalog item table and ...
Resolved! Employee Center - Topic Not Showing in Mega Menu
Hello, I have created a new Topic within the Employee Taxonomy but it is not showing on the EC.Any idea what could be causing this?Thanks in advance!
Resolved! Agent Workspace or Service Operations Workspace
Hi, We are currently using Agent Workspace with Agent chat, but we've noticed that there is a better version of it, called Service Operations Workspace. As far as I understand the SOW seems more flexible and compatible with the Next UI and dark mode,...
Child Parent Incidents
Hello All, We are doing some internal dev for parent and child tickets, currently when we update the parent incident. That corresponding update transfers over to the child ticket, which is great but it also emails all the users from the child tickets...
discover network printers
Can somebody help me on how to discover(tips) network printers as ‘CI’(for CMDB) configured on windows print server.
Hundreds of skipped changes - upgraded from San Diego to Tokyo
Hi all, We are upgrading our instances from San Diego to Tokyo within the next week. To get a general/ballpark idea of the number of skipped changes I upgraded my PDI from San Diego to Tokyo... I was alarmed to see 382 P2 skipped changes and 52 P5 ...
Catalog item for requesting system access, trying to add a workflow
I am creating a catalog item that is fairly simple for system access. The user picks the system and has a text field to provide the access level/details. Very similar to one we create for request a badge but the workflow is automatically completing...
Different types of browser use in browser compatibility testing.
Testing for browser compatibility is a crucial step in the creation of any website. It guarantees that the website functions and appears the same way across various browsers, gadgets, and operating systems.Cross-browser compatibility tests are essent...
Request item auto-close after creation
How to make request item auto-close after submission or creation?No certain number of days, just upon submitted.
Insertion of survey response in custom table
Hello I have a requirement where i need to insert survey responses in custom table when survey is submitted. So i have created after business rule on "asmt_assessment_instance" table and condition is state changes to completed. i am writing below scr...
Suppress the message 'This article may be visible to unauthenticated users' when publishing a KB
Upon clicking the UI action Publish on a Knowledge Article record in Tokyo, there is a new confirmation box that pops up asking 'This article may be visible to unauthenticated users after it is published. Do you still want to proceed?' I want to supp...
