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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! Node Logs on a 24 nodes instance

Community Members, I try to get clarity about the folowing. We have a feeding system sending data to the identify_reconcile API. Payloads are visible in localhost logs. But from the information available it is not clear to me what is listed in Node l...

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How to TEXT a user when an Incident SLA escalates to CRITICAL.

 I have scanned through hundreds of results but haven't found an answer to this yet. The Community Search isn't very good, in my opinion. If you have *current* knowledge of this, please let me know. Thanks in advance! Note: We are currently using VAN...

MH_Vent by Tera Expert
  • 3391 Views
  • 7 replies
  • 1 helpfuls

Resolved! Dumps for CSA delta

Hi Community, I know it's a stupid question but can u help me with the dumps or guide me how to give ServiceNow CSA delta exam.Any help would be appreciated. Thanks in advance

SnowUserDev by Tera Contributor
  • 4150 Views
  • 9 replies
  • 2 helpfuls

Resolved! ServiceNow and JavaScript

Hello Everyone!I am currently enrolled in the SysAdmin path but I am also wondering, how much JavaScript must one know in order to use it with ServiceNow ? 

chuymendez by Tera Contributor
  • 5199 Views
  • 11 replies
  • 14 helpfuls

CSA Exam

Hello Everyone, very excited to be here. My question is, how long does it take to prepare for the CSA exam. Any good additional information and resources to prepare for the exam?

Best Practice on building a process to approve/reject an item

We're a fairly new ServiceNow customer and I'm moving our first non-IT workflow from Kissflow into ServiceNow. I have my initial thoughts on what steps to take but I thought it best to ask if there's an accepted best practice I should follow instead....

Alan42 by Tera Guru
  • 5293 Views
  • 1 replies
  • 0 helpfuls

Macro Invoke - Lightweight Glide List

Hello, I have a lightweight glide list on a UI page with the following invoke Macro: <g:macro_invoke macro="lightweight_glide_list" id="user_collector" name="user_collector" reference="sys_user" can_write="true" control_name="QUERY:active=true^u_empl...

Richo1 by Tera Expert
  • 1560 Views
  • 2 replies
  • 1 helpfuls

Resolved! Workday Integration

Hello SN Community, Other departments were merged to a different company but still works for us. Because of this they are all disabled in workday hence when the Workday integration schedule job runs, It will disabled those users in ServiceNow as well...

Danilo9 by Tera Expert
  • 1433 Views
  • 2 replies
  • 1 helpfuls

Portal search not returning catalog items after upgrade

We have just upgraded all of our instances to Vancouver and have discovered that our service portal is no longer returning any catalog items when searching for them. KB's are being returned only. Looking at the logs, I can see an error when searching...

castle11 by Tera Expert
  • 2635 Views
  • 5 replies
  • 3 helpfuls

Auto Assign To Based On Group Members

In ServiceNow, when someone updates the assignment group for an incident ticket, the system should automatically check if that new assignment group has only one member. If there's only one person in the group, their name should be automatically fille...

msekla by Tera Contributor
  • 2763 Views
  • 3 replies
  • 1 helpfuls