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How to Manually Change Demand Phases

How can I manually change the Phase for a Demand (Draft, Submitted, Under Review, Qualified, Approved, Completed, Rejected)? Within a Project ticket, the field is Phases, and can be easily change by an admin, however, I am not able to find this simil...

Resolved! Provide read-only access to SPM/PPM Project

Dear SPM/PPM experts,We have a need to provide random read-only access to specific users for specific SPM/PPM projects. These users are Agile Masters/Scrum Masters or a business head who will rarely login (once a month) but they need to be able to op...

Resolved! Is there a way to capture who has viewed a knowledge article?

Hello, Someone in my organization asked if there is a way to track who has viewed an article within ServiceNow.  I know there is a view count; however, is there a way to capture who has viewed an article, too? And if so, are there any suggestions for...

xwharton by Tera Guru
  • 4175 Views
  • 7 replies
  • 4 helpfuls

Why Approval For is empty?

Hello all, In the Approvals, when I check for a KB article the Configuration Item column is showing empty.But when I open the KB article and check, the Configuration Item field is filled with some CI but it is not showing in the list view of approval...

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Lucky1 by Tera Guru
  • 2351 Views
  • 6 replies
  • 3 helpfuls

Preparing for CSA Exam, Job Outlook?

Hello, I am preparing for the CSA Exam.  I recently completed the fundamentals course and the associate system admin learning path.  I took the exam the initial time immediately after I completed the fundamentals course.  I aced the sections covered ...

madisonn2 by Tera Contributor
  • 2457 Views
  • 8 replies
  • 4 helpfuls

Resolved! Activities getting executing twice

Hey Community, I have a weird issue going on in workflow. Activities are being executed twice. I am not sure y. Any inputs or guidance on this will be helpful

SnowUserDev by Tera Contributor
  • 1923 Views
  • 7 replies
  • 1 helpfuls

CSA exam prep

How much time it takes to prepare for the exam?  Any tips for studying for the exam?

how to send message on MS teams chat

need help as i noticed in flow designer that there is option to send chat message from flow designer however it asks for CHAT ID , does anyone know what chat ID we need to put in there to send message to MS teams ?  

karan15 by Tera Contributor
  • 2214 Views
  • 4 replies
  • 0 helpfuls

Resolved! New Topic Underneath Employee Taxonomy

Hello, I am trying to create a new Topic underneath the OOTB Employee Taxonomy.  I've created it, and ensured it has a child topic which also has a Quick Link associated with it:However, when I click 'Save' I am presented with this error: What am I s...

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How to create new related request for request form

HiHas any one guide me with Ui action I want to create new Ui action for Request form which should create new Request form like Child request For this I want to create custom Ui action like Related Request Please guide me with script and steps Like c...

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Community Alums by Community Alums  
  • 1844 Views
  • 7 replies
  • 1 helpfuls

URL paramenter / Deep links

Using ServiceNow we usually use specific terms or keywords after the initial slash (/) in the URL to directly navigate to a particular page, is often referred to as "Deep Linking" or "URL parameters."Deep Linking allows users to access specific pages...

LuzAcosta by Tera Contributor
  • 3337 Views
  • 2 replies
  • 3 helpfuls