SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Global Search not working properly

Hey! I just upgraded a DEV instance for a customer but the Global Search is not working as expected, the main problem is that the global search gives you the opportunity to select in which workspace or app make the research, before the upgrade I was ...

Before .png After.png

Resolved! Homepage Deprecation - Service Catalog

Hi Sysadmins, The homepages are being deprecated in the Utah release. We have a homepage for the Service Catalog, we tried converting the homepage to a dashboard but we lose the search functionality for the Service Catalog in the dashboard. I tried o...

zynsn by Tera Expert
  • 1443 Views
  • 1 replies
  • 1 helpfuls

Resolved! Keeping customizations in sub-prod instance after clone and upgrade

Here is a high-level overview of our standard upgrade process for context, and then my question is at the end: Our high-level process for upgrades is as follows:First, we try to ensure that all users testing functionality in our sub-prod instances ha...

Kirk4 by Tera Expert
  • 1465 Views
  • 5 replies
  • 3 helpfuls

how to make report in dashboard act as interactive filter

HI Need help as i wanted to make a report in dashboard that is incidents created by month act as interactive filter  So that if for e.g i click on March incident created it shows me what was the priority of those incients , who they were assigned to ...

karan15 by Tera Contributor
  • 1148 Views
  • 4 replies
  • 0 helpfuls

Resolved! Applying conditional tags after changing condition

Hey all, I have a set of conditional tags that apply tags to change request records for auditing purposes. For new changes, they're working great. The problem is that yesterday I modified a condition for one of the tags to add an application, and it ...

Dennis R by Tera Guru
  • 1384 Views
  • 3 replies
  • 0 helpfuls

How to customise Post Incident report

HI ALL Need help in understanding if there is a way to customise Post Incident report generated through Incident workbench ? 1. For e.f if we can remove Related Improvements records as we do not have Improvement module but rather we use RITMs to assi...

karan15 by Tera Contributor
  • 756 Views
  • 3 replies
  • 0 helpfuls

Provider Notifications when someone is mentioned in a comment

Hi everyone,      I hope you are doing well. Currently, I am looking for some help in this topic about how to configure provider notifications (the bell icon) to notify when someone is mentioned @ in work notes, for example, in the work notes of a pr...

RamVal_0-1685467098775.png RamVal_1-1685467109892.png
RamVal by Tera Expert
  • 1478 Views
  • 5 replies
  • 2 helpfuls

Resolved! Difference between CSA and CIS - Event Management

Hello Could tell me, if there is a significant difference between the salary of one person with the CSA experience and another with CSA experience and in addition CIS - Event Management experience?

danyrn11 by Tera Contributor
  • 1049 Views
  • 2 replies
  • 2 helpfuls