Evening all, We are currently refreshing our Service Continuity Plan and a question arose around inbound email in the situation of a Production system outage. We rely on inbound email quite heavily and are wondering what happens to any backlog of inb...
We have a new employee setup request workflow that is behaving oddly. Both the HR representative and manager selected on the form should approve the RITM before any tasks generate. The 'Wait For Everyone to Approve' condition is selected. We h...
Hi all, From a change request, I am printing Start date and End date in scripts background.I want to add 2 hours to the Start date and End date. Using below code I can add it to either start date or End date.But how can I add it to both Start Date an...
Hello all, When an email is sent to service-now with an Excel attachment, I want to upload the excel data into a custom table.Can someone tell me the steps to do it and help in achieving it? Thank you. Regards,Lucky
Hi all, We are about to integrate Dell to Service-now.So, in service-now, if a catalog item is ordered, a request will be created right?So, we want to send that request details to third party application (Dell). And once, they have delivered Laptop, ...
Hello, Could you, please, tell me why the feature "sys_properties" doesn't work? Thank you!
When we use mainly script include?
I would like to use an interceptor (sys_wizard) to change the record form screen after the user clicks the new button.The image to be implemented is the screen when you press the new button on the list screen of the Task [Task] table.I don't know how...
Hello all, I am a new and learning ServiceNow Administrator and am using my first post to help understand a minor issue I have encountered in our ServiceNow environment. Our Service Desk agents were using the Agent Workspace module to create intera...
var rec = new GlideRecord("table_name"); rec .initialize(); rec .setValue("field_name", current.getValue("field_name")); action.openGlideRecord(rec ); Until now, I was copying records using the above code.However, fields with "ignore_filter_on_new=tr...
I want to change regularly all "on Hold" Incidents and where the "follow up" fields are exceeded that the field values of "follow up" are cleared and the "State" changes to "in Progress" Also I want to fill in a Work Note saying "The Incident changed...
On average how long does it take to become a System Administrator???
Hi there, I am planning to implement the MS Teams integration for ServiceNow. Right now, I am researching what steps would need to be done to implement it and found this good video. What's unclear to me and I cannot find information about is how do...
We're trying to create a report that shows the total time it took to resolve a case based on working hours. For example. our working hours are 8am to 5pm. A case was opened at 4pm, and the case was resolved at 10am the next day. The total time to r...
As the title states, what roles are needed for a user to view the incident_metric table? When this user attempted to create a report based on this table they are met with the error message, "Access to this content denied based on report_view ACLs." I...
