How can I parse YAML files in ServiceNow? ExampleServiceNow has an integrated JSON parser.For example, from various posts, I can retrieve a JSON file via REST, then parse it with the JSON object. var restMessage = new sn_ws.RESTMessageV2('Rest Int...
I can only see One stage in RITM. Other stages not showing.
Hi, How can I configure Assignment Groups to be automatically assigned when a caller submits an incident ticket from the Service Portal? I broke the auto-assignment process for the Service Portal after relocating some of my categories, subcategories,...
Hello, Is there a possibility to change the timestamps in node logs (localhost_log) to be in UTC, or in a format that includes UTC offset (e.g. iso 8601)? Currently our self-hosted instance is recording timestamps in local time, and without any time ...
Hi All, I have a issue where in healthscan, it is showing that Active scheduled jobs 'Interaction state change for walk-up' are run by Inactive users. Can some please help to understand how there jobs are getting created and how to fix this issue. Th...
HR core admin role is missing in my practice admin instance. I tried searching in deleted records but i dint find it, how can i add it back?
i have created a case catalog , in that there are account , contact and asset fields where account and contact details are auto populated based in logged in user , there are two accounts which are parent and child if user manually changing the accoun...
We are having loading issues on our instance utilising an iPad when connected via a SIM. We are just using a browser not a mobile app. When we connect the iPads to the Wifi it works perfectly. Hotspot to the iPad, no issues. I have connected utilisi...
Hello, I took the challenge for SNAF but website is asking me to pay US$ 300 with my credit card, what can I do to request my voucher?
Hello,I am currently working on configuring SMS Email Notifications in ServiceNow, based on the steps outlined in this ServiceNow article, which explains how to enable SMS notifications via email-to-text.How to setup a SMS Email Notification in Servi...
Hi Everyone, Greetings for the day! How can I move an Incident to from Closed state to Cancel state.I am trying to do this via Fix script, its throwing a message 'Invalid state transition'. Can you please help me with the script. Best Regards,Chhavi ...
Hello All,Are there any known issues or PRBs when we migrate from Maria DB to Raptor Standard or any checklists which we need to take care of.
What is the difference between sys_app_module and sys_ui_module?An error I got when applying an update set was pointing to two different module tables.What is the difference?
We have addressed the error that occurred when previewing an update set.We are currently looking for a table that records this information.It seems that error information remains in "sys_update_preview_problem".However,