After a recent clone down, I am unable to edit the UX Style for our default theme.Receive message stating 'This record is in the sn-themes application and cannot be edited. The installed application 'sn-themes' is private.'Previously I was able to ac...
What is the best practice or guidance, on the State field for REQ, RITM, SCTASK for when the SCTASK is at Closed Complete, Closed Incomplete, or Closed Skipped? Cause I have a user who is asking why the REQ.State is at 'Closed Complete' while the SCT...
Hi,I'm trying to add a placeholder in the catalog variable. I used the below mentioned onload client script, but the placeholder is not working on the service portal. Please help me on this requirement. function onLoad() {var field = g_form.getElemen...
I want to make a call using Twilio Spoke.I want to check the audio using a test message.Is it possible to create an audio file without making a call?Since calls incur charges, I would like to create an audio file and test it if possible.
Hi All, How will ServiceNow discovery behave when an un-assigned IP (IP which is not assigned to any host) is scanned. What are the errors logged?
I found a previous post about using a Client Script to collapse all containers onLoad. I have put this into place however it does not appear to be working. Has something changed that it won't work in Yokohama? Below is what I have which is very sim...
How can i get the Save button to appear?
The experience team here is interested in improving the support we provide to users getting started with ServiceNow or a new ServiceNow product so you can maximize the value you are getting out of our platform. We would love to hear more about ...
I have this script for UI Action Assign to me: assignToMe(); function assignToMe() { if (!current.active || !current.assigned_to.canWrite()) { gs.addErrorMessage(gs.getMessage('You do not have permission to update assigned to')); ...
Is there a recommended approach for integrating a specific third-party system with ServiceNow, and what are the potential challenges?
I created a UI action and am having but one issue. When on the incident form and I hit it, it executes the UI action (assigning the incident to the current user - 'Assign to me' UI Action button) but then it returns me back to the list view of the in...
There is a task reminder checkbox on HR tasks in agent workspace. However, when agents check the box. it doesnt trigger any emails. Also, we dont know, if this reminder checkbox is related to this featurehttps://www.servicenow.com/community/develop...
I changed the "Download" link for attachments to "View".I have set the attribute "Use Document Viewer=true" in the collection type dictionary record. When I view a compressed file (.zip), I cannot see the file contents and the file is downloaded.Is i...
The following questions give you an idea of the strings that cannot be used. https://www.servicenow.com/community/sysadmin-forum/characters-that-cannot-be-used-in-quot-sysparm-query-quot-in/m-p/3282059#M18648 A new problem has occurred.I found tha...
I am copying records using the following script.However, the new record form that appears after copying is the default view.Is it possible to copy a record while maintaining the view?I would like it to have the same functionality as copying an incide...