I believe that a user record must be assigned a role in order to be considered a paid user record.However, there are user records with roles assigned to them among the users created in OOTB.The following users are OOTB users and have roles assigned t...
Hi, I created a new state for the Service Catalog task called Tech Services. When the task is in this state, if the user wants to close it, it does not kick off the workflow to close the request and the RITM. The task will close, but the REQ and RITM...
I learned from the following article that partial matching of English words doesn't work well. https://www.servicenow.com/community/sysadmin-forum/what-is-the-difference-between-being-able-to-search-for-partial/td-p/3189944 The following product doc...
What is the difference between being able to search for partial string matches and not being able to When searching knowledge articles, some articles can be searched for with partial matches and some cannot.This may be because the articles are in Jap...
Hello guys, I was trying to get the UI Actions that appear on attesting task but did not get them from the UI Actions definition page, could you help me where can I get those "Attest, Reject, Exclude, and .." UI Actions?
Hello,I wanted to make a particular field editable for 'itil' users when the incident state is 'closed'. I tried make the 'Make fields read-only on close' UI policy inactive and making the ACL inactive which has description as 'Allow write for all fi...
Hello Experts, I am supporting client with SAML integration with ServiceNow for our dev system. Have 2 clarifications while referring to the documentation. If I activate the SAML configuration, will I as system admin still be able to log in? The best...
Hello experts, I am very new to ServiceNow and supporting client on SAML configuration in ServiceNow.I have 2 clarifications:If I activate the SAML, how can I as System Admin get into the system? Can URL manipulation with login.do do this? I should b...
Hello All, I am playing around with Order Guide sequencing in my developer instance to see if this will work for something we are trying to implement in our environment. The video on the plugin seems very straight forward, but I'm not getting the exp...
I want to change the button "Download" after uploading an attachment to "View"Only the "View" button appears in the Knowledge Management record, where is this controlled?I want the "View" button to appear in all applications.
I'm researching search engines, but I'm not sure which features are used and how. https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/reference/search-administration.html Which function is us...
I would like to know the meaning of the numbers set in "Unique terms[unique_terms]" of a text index record.Are the numbers displayed here the words registered in the text index?Where can I check this?
I am researching AI search indexes.Is this different from the text indexes that are created for each table?
Hi Experts, I was trying-out SAML configurations and I saved it.I pasted my XML code, and no errors received, and I able to save.I come back to my codes; however, I realized I didn't copy and paste my codes correctly earlier (skipped a few lines). T...
I hope this is the right group for this question and I hope this makes sense. We have a few on-call schedules where the escalation levels have our directors/sr. directors in the higher levels (escalated after 45+ minutes) and we have intentionally re...
