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Resolved! LogicMonitor Incident Management Integration issues

hi, does anyone have any experience with the logicmonitor Incident managment integration i have set it up following the documentation and alert does trigger a new ticket but. the the new tickets are empty with none of the HTTP delivery details like d...

new userid/email not merging with old userid/email

Hello. I orginally setup my email/userid using an invalid email account mattbohman@ccc.edu. I wanted to setup my email using the valid email account mbohman@ccc.edu. Later, after completing lessons, I was able to add mbohman@ccc.edu to my profile, an...

mbohman by Giga Contributor
  • 985 Views
  • 3 replies
  • 0 helpfuls

Getting CSA certification

Hello, All.Currently, the company i am working with  using Service Now ticket system to for Help desk support . i am familiar with  the service now platform as earlier time , My question is do  i have to follow each steps to get to service now  leari...

Selassie755 by Tera Contributor
  • 1209 Views
  • 2 replies
  • 2 helpfuls

Resolved! About Performance Analytics

Hi, all.I export the "Slow Queries," "Slow Transactions," and "Slow Scripts" from ServiceNow once a month and provide the information to the teams developing applications running on the instance. With Performance Analytics, is it possible to share th...

ServiceNow Learning Format

Hello, System Admins! I really enjoy working in the ServiceNow platform, workspaces, UIs and instances, yet struggle with time spent navigating multiple logins, workspaces, add-on libraries, etc.  Just wondering why ServiceNow doesn't utilize the sam...

aphelps9374 by Tera Contributor
  • 886 Views
  • 3 replies
  • 4 helpfuls

Hi, Info Please!!!

hello everyone how are you, just a question, who or how the platform function to find a job, finalizing the system administrator course.

dfigueras85 by Tera Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reports not showing Developer Instance

This is my "first question" from the Associate System Administrator course -- I'm working through the "Get Started with Reports" course option and it shows the Reports Application with a simple search from All, but when I do the same with my develope...

Mannsåker by Tera Contributor
  • 1559 Views
  • 3 replies
  • 1 helpfuls

Resolved! script not executing on manual executing

 Hi experts,We have below scheduled job created to run daily and when we click on execute now manually, none of the expected records getting deleted.Please guide me what went wrongfunction cleanUpContingentHRProfiles() { try { // Cleanup all HR...

si21 by Tera Guru
  • 1641 Views
  • 8 replies
  • 3 helpfuls

complete task CSA Training

I don't have a question, but just posting a comment as a task I need to complete for my CSA training.

JaimeL by Giga Contributor
  • 1044 Views
  • 7 replies
  • 3 helpfuls