What are the best pathways for the GRC area of ServiceNow?
Hey, I'm learning about ServiceNow and am wondering which the best courses are for the GRC area of ServiceNow. Thanks in advance!
Forum Posts
Request for Reconsideration Due to Technical Issue During Exam
I hope this message finds you well.I am writing to inform you about an issue I encountered during my recent examination. Due to an unexpected technical glitch, I inadvertently clicked the submit button before I had completed the test. This was not in...
What to do after Earning the Certified System Administartion (CSA) Certification
Hello ServiceNow Community,I recently earned my Certified System Administrator (CSA) certification (April 7, 2025)!I'm passionate and love building a career in the ServiceNow ecosystem and I'm right now seeking entry-level opportunities or internship...
Flow Designer Approval Set
I created a flow for my new catalog item which requires 2 level of group approval.I used Approval set instead of Approval to the Approval Field. During testing, it only requires once approver. But when I activate it and add to my catalog item, the ap...
What Should I Do After Earning My Certified System Administrator (CSA) Certification?
Hello ServiceNow Community,I recently earned my Certified System Administrator (CSA) certification (April 23, 2025)!I'm passionate about building a career in the ServiceNow ecosystem and am currently seeking entry-level opportunities or internships w...
State field not updating HR Template
I created an HR template on the employee relations table. When I (admin) create a case, all the fields populate from the template. When I impersonate a non-admin user and create a case, the "State" field does not update, it stays in "Draft" status...
How to create Customer Service portal & Dashboard
Hi Team, I am reaching out to seek guidance on how to create a customer service portal and dashboard in ServiceNow. Specifically, I would like to understand the best practices for designing the user interface, implementing features for customer inte...
Resolved! How can I create relationship to show approvers on task level
I am trying to show approvers for the REQ and RITM on Task level so the resolvers don't have to go to the REQ or RITM to view the approvers.I tried to create Relationship in system definition but it didn't work. still showing no approvers on Task "A...
Resolved! About excluding clones from rotation tables
I would like to clone an instance.The table I want to set as an excluded table is using table rotation.If rotation tables with table names from 0000 to 0006 exist, do I need to set all of them as excluded tables?
Resolved! Leveraging CI relationships in Incident and Change Management
Dear colleagues, I was trying to find documentation / use cases on how to best leverage the CI relationships in Incident / Change Management. As an example, I have implemented an automation that notifies automatically to business application owners t...
Resolved! Calendar of Releases & Patches
Looking through information on when Version releases are scheduled, but also looking to confirm or add to intel on any calendar or schedule for patches and any other updates. Does an article or resource exist?
ServiceNow Data Lake Integration
Hello,Can you please provide suggestion on how to integrate ServiceNow with Data Lake. We would like to move Servicenow Incident, Request, Change and Problem data into the Data Lake that resides on the Google platform. We would like an automated conn...
Resolved! Change browser tab title on security incident form
Hi, I am currently making some changes to Security incident (SI) table and one of which is to change the browser tab title when viewing an existing security incident record. Currently, the title is <SI number> | Security Incident | ServiceNow, e.g. S...
Resolved! How do I enable the submission of a catalog item form via an inbound email action?
Hello, I want to set up an inbound email action that triggers the creation of an RITM and SCTASK based on an existing catalog item and workflow. However, the work I've done so far results in the email sender receiving the template body but no content...
Resolved! Inquiry Risk Management
In our instance, when Risk assessment is completed the Risk state is automatically update to Respond.I am trying to look for business rules for this, but I cannot find any rules for this.Because we receive a requirement that when Risk assessment is c...
