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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

How to find large tables

What's an easy way to identify large tables (by number of rows and columns) in a database? Background:According to the following documentation, using database views that include large tables negatively impacts performance. As a system administrator, ...

Resolved! Service Graph Connector for Microsoft Intune

Hello Team,  We are implementing the Service Graph Connector for Microsoft Intune in our instances. Our CMDB team is not yet ready to import this data into the CMDB. We noticed that the integration is being placed in the import data table before it g...

Post upgrade activities - app update vs skipped records

Hi All,Looking for sequence and steps after a instance is upgraded to a new release.Once the instance is upgraded, do we first address the skipped records and then update applications(update plugins via plugins > notifications>App updates)  ORUpdate ...

CV1 by Tera Contributor
  • 487 Views
  • 1 replies
  • 1 helpfuls

Script Include Error

Hello all, Good day!!For a string type of variable, I have written code to validate if the user is giving correct oracle number or not.When I give correct Oracle number, the Customer name and Region are auto populating as expected.But when I give wro...

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Lucky1 by Tera Guru
  • 502 Views
  • 3 replies
  • 1 helpfuls

User wants to be able to see other users tickets in the ECP

I have a user that is wanting to see all of the tickets that are submitted by another user. I gave him the delegate role, so he is getting the emails and alerts for the other users tickets. But he is wanting to be able to log into the ServiceNow port...

meganlilly by Tera Contributor
  • 532 Views
  • 1 replies
  • 0 helpfuls

Clone Preserve Data

There is a specific request item, that we do not want to clone to lower environments.  Can I use Preserve Data in the target instance to accomplish this?

signe by Tera Contributor
  • 536 Views
  • 2 replies
  • 0 helpfuls

Mass Updating Agent Workspace Views

We are migrating to the new workspace for HR from the legacy HR agent workspace. The Various fields which are available for the case for various COEs differ from form to form Is there a quick way to update the fields for the workspace View rather tha...

Servicenow Order Guide - Form Auto-expand

Hello,This might be a fairly simple question, but is there an option to auto-expand a form on the order guide to save the extra click? I can't seem to locate a easy solution. Below are screenshots - the first screen is the form collapsed, clicking th...

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