Hi everyone, I’m looking for help with setting a filter on a dashboard to filter by task age. Can anyone assist me with this?The requirement is to filter by time (duration between opening and closing)/age, which relates to our internal application. T...
I don't have a question, but just posting a comment as a task I need to complete for my CSA training.
Hi, I am not able to impersonate users, the list is empty. Can anyone help me to solve this issue??
Hi All I have had a user complain that they do not get the option to indent tasks in project workspace. It does however give them the option in the legacy project planning console. I have checked, and i can see the option to indent tasks. When i give...
Hi everyone, I’ve run into a puzzling issue with Kafka topics in ServiceNow and could use some insights from the community. Here’s what’s happening: I created a new Kafka topic in our dev environment and bundled it into an update set for deployment t...
Hello everyone, Good morning.On the service portal, If I navigate to Hardware category, and click on a request tile, it should redirect me to some other form of different category. Can you tell me how can I do this please? Regards,Lucky
We need a report that will show the number of upcoming repeating assessments by month, over the next year. Does anyone know how to configure this?
Hello, We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what t...
Requirements:Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted. Steps taken:- Created iti_restricted role.- Compared permissions from itil and added ...
Hi experts,we have created AI search source to display HR Case on the portal search results.We also configured AI search result action to navigate to our ticket page but still cases are opening in Native UI.How can we fix this issue. TIA
Hi, We have implemented the Document Management system in our ServiceNow instances. We are running Xanadu patch 6. When we create a document and try to restrict the document by Group Permissions, others outside the group can view, edit and delete the...
Want to create labels for my specific VTBs, but are not visible to everyone in the system
Does anyone have any advice on how to remove an email received from the activity notes in ServiceNow? A user replied to an email and we need help to find the record in Servicenow to remove it because it contains phi. We can find the record in the his...
How do you provide edit access to the base version of Idea Management (without Agile/Demand)?
I am trying to retrieve the on new records using the ServiceNow connectors in the MuleSoft.I provided the SOAP and itil access to the users but still when I created the records I am not receiving the records, can you please help me