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Resolved! ACL write access question?

I am still learning the basics of ACL and hence a quick question. If a user has ACL write access doesn't  that mean they already have ACL read access too or do we assign it separately to them again for them to see the record  and then edit it?

JayAks by Tera Contributor
  • 1063 Views
  • 5 replies
  • 3 helpfuls

Establishing proper variable permissions

We aim to configure variable permissions for a catalog item, restricting access to the payroll group post-request submission while ensuring visibility for customers during submission.

duûisa by Tera Contributor
  • 535 Views
  • 2 replies
  • 1 helpfuls

Resolved! User criteria "Any User"/"Any active user"

Hello,Could someone please clarify if it is necessary to set up a User Criteria "Any active user" with script answer = gs.getUser().isActive();OR access to catalog items & Knowledge is set in ServiceNow for active users only anyway by default, unless...

Alt30 by Tera Contributor
  • 975 Views
  • 3 replies
  • 2 helpfuls

AI Search - available on premises?

I am looking into how to setup Virtual Agent to query a knowledge base and one possible solution could be to use AI Search.  My company uses an on premise installation of ServiceNow.I believe requesting AI Search takes time as it involves the provisi...

Resolved! KMF Roles not visible!!

Hi, I've installed Column Level Encryption Plugin. After installing I'm not able to see the field encryption module in the navigator(which requires kmf roles). To be more specific I can't find the KMF roles in the system. Did anyone face similar issu...

Prabhu9 by Tera Expert
  • 1818 Views
  • 4 replies
  • 4 helpfuls

Unable to open KB article

Users are encountering an issue when trying to open a particular Knowledge article from Self Service. Instead of opening, it downloads an attachment. I've followed a SN Support article that reads..."If there is an article in itself does not have any ...

UI Page using lightweight_glide_list2

Hello,I have a UI page that uses the macro "lightweight_glide_list2" (see below). I need to filter the list by adding the query to the control_name however when I do that I can't call the macro in the Processing Script.  If I change the control_name ...

Ben G by Tera Contributor
  • 505 Views
  • 2 replies
  • 0 helpfuls