SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Specialized Admin Role in SecOps CC

Hi all,I'm relatively new to ServiceNOW. My current role is a Configuration Compliance Manager in Security Operations. I work in a large Financial Services company, and we are expanding our use of Service NOW enterprise wide. We are in the middle of ...

Greg Stone1 by Tera Contributor
  • 562 Views
  • 2 replies
  • 0 helpfuls

Dashboard Widgets- No Data to Display

Is there a way to change the "No Data to Display" message on dashboard widgets?  For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...

MichaelaJ by Kilo Contributor
  • 549 Views
  • 1 replies
  • 0 helpfuls

How to create a child case in HRSD

Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...

Community Alums by Community Alums  
  • 346 Views
  • 1 replies
  • 0 helpfuls

Email - OAUTH2 with IMAP and SMPT - Token issue

Hi,i have configured my system with Microsoft 365  Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072I can authorize my Mailbox and the diagnostics is saying that the connection is successful...

NYS_0-1716540082706.png NYS_1-1716540154700.png NYS_2-1716540310186.png
NYS by Tera Contributor
  • 468 Views
  • 2 replies
  • 0 helpfuls

Resolved! Values from RITM is not populating properly into the Catalog Task

I  am having custom table and all the values are strings there.i am populating 4 values from the custom table like this  if i select the Source system , the values are populating  based on the source system. (i want to say here , that same record is ...

suvi1_0-1724749201685.png suvi1_1-1724749505858.png
suvi1 by Tera Contributor
  • 1329 Views
  • 13 replies
  • 0 helpfuls

Reporting duration time - excluding On Hold time

Dear Team, I would like to request a metrics report that shows the duration of time a task spends assigned to a given assignment group, excluding any time when the status is "On Hold" or "Pending." We can track the state changes in the field history,...

VeraO by Kilo Contributor
  • 629 Views
  • 3 replies
  • 0 helpfuls

Resolved! Azure SSO connection not authenticating subset of users

I have a client who is - due to a merger / acquisition - migrating from their local Azure install to a cloud-based one run by their new owners. We have gone through the Azure SSO config to change Identity Providers, and everything appeared to be work...

Data Filtration - problems using a dynamic data condition

I am having some trouble setting up a dynamic data condition on a Data Filtration record.This Data Filtration record is looking at the sc_req_item table and filters based on the specific catalog item used to generate the record. There is also a data ...

jMarshal_0-1725379102785.png jMarshal_1-1725379282983.png jMarshal_4-1725379620412.png jMarshal_5-1725379832282.png
jMarshal by Mega Sage
  • 844 Views
  • 2 replies
  • 2 helpfuls

Resolved! MS Teams uninstall

I am trying to setup an MS Teams integration into an instance however I get this error message saying: The Microsoft Teams tenant associated with "email address" is currently registered with instance https://<instancename>.service-now.com.If you want...

AdorjanS by Tera Contributor
  • 1612 Views
  • 2 replies
  • 3 helpfuls

Incoming Emails not being processed

Hello community, I will try to explain as much as I can, please note I started recently (4 months ago) as a SysAdmin and this is something I could not figure out myself nor my more experienced colleagues had any ideas. We had similar, or almost the s...

I want to stop this subflow!

I want to stop the following subflows.They are unnecessary for my development and take away from the flow's concurrency.・Show Alert Executions・Show Remediation ActionsI couldn't deactivate "Show Remediation Actions" because the flow is protected.I'm ...