Forum Posts
JVM Issues with Washington Upgrade
Who else is experience JVM issues with upgrading to Washington? The known for the Problem is: PRB1739397
Instance Banner Logo not showing Open in New Window, Tab option in Next UI Experience
Hi Everyone,We recently transitioned to the Next UI Experience, and we've noticed an issue where the Instance Banner Logo does not provide the option to "Open in New Tab" or "Open in New Window" when right-clicked.In the Classic UI, right-clicking on...
Release Ticket Communication Task Template
Hi Experts, Can you please assist, I need to modify the Planned Release Communication template, I have checked the Email Templates I couldn't find this template. Can anyone please help me find it? Regards,Kamva
Washington DC and Java 17.0.8 vulnerability
Hi all, We have been using the bundled package that includes java for our MID servers for a while. Just recently, the 17.0.8 Java version that comes with the Washington release has been flagged by our enterprise security tool as vulnerable and had to...
Need to only clone data from Prod to SubProd without affecting system configurations.
We need to clone the data for some of the tables from one instance to another. Which approach is most effective for achieving this scenario?
Adding a Donut to the Service Operations Workspace (SOW) homepage - Washington
Hi, Newbie, please help! I've been tasked with what, on the face of it, would seem a fairly easy task - to add a "Request Items assigned to you" donut on the SOW Overview carousel (see attached for how I'd like it to appear) I'm really struggling to...
Resolved! Instance Banner Logo - Right Click does not give option to open in a New Tab.
Hello Everyone, We upgraded to Tokyo and we are facing an issue where our Instance Banner Logo, does not provide anymore the option for a link menu, but only as an image menu. I will try to show via screenshot: 1. Here a screenshot of our DEV-INSTANC...
Resolved! How to use Choice field values in a flow
I want to extract the value of a record's choice field in a flow.In a data pill I get the label value.Is there a better way to do this?
ServiceNow Survey's
I created a survey, however, the survey questions/results don't mirror up well. Is there a way to balance out the scorecards?
Resolved! Limiting visibility on a RITM
New ServiceNow shop here. I'm trying to rework our employee termination request item and workflow to limit who can see requests when an employee resigns or is fired. We only want the termination requests visible to members of our HR Approvers gr...
User Preference Notification preference setting
I have a user who reported he is not receiving notifications. I checked his preferences and they were turned off. I turned them back on and issue was resolved. He claimed that he did not touch them. Is there anywhere I can go to find out who and ...
Resolved! Reference qualifier in catalog item reference field
Hi, I have a reference variable with a reference qualifier that correctly displays the fields I want in the dropdown. However, I’ve noticed that the search does not perform a wildcard (contains) search within the reference field. For example, if the ...
Resolved! Best approach to get a message through integration spoke?
I'm using SN to push a message through to our ERP system using an integration spoke and mid server. The message is synchronous, so when we send the XML, we should get an immediate response to the message in XML. What's the best way to set the syste...
