Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Bulk Retire older version KB articles

sbeginner
Kilo Guru

‎11-21-2022 05:02 AM

Hi All,

In my instance I have multiple duplicate KB articles with same number. This happened because the current version was checked out and then published and hence two copies were created with same number. 

 

Now I have to:

1. Identify all duplicate knowledge articles

2. Change status to 'retire' of the older versions.

Please help on this.

0 Helpfuls
  • 2,232 Views
12 REPLIES 12

Raghav Sharma24
Giga Patron
In response to sbeginner

‎12-07-2022 11:37 PM

Are these articles created after plugin was enabled? can you see the versions in the related list of these articles?

sbeginner
Kilo Guru
In response to Raghav Sharma24

‎12-08-2022 01:10 AM

@Raghav Sharma24 

sbeginner_0-1670490298461.png

sbeginner_1-1670490325074.pngsbeginner_2-1670490404533.png

 

 

0 Helpfuls

Raghav Sharma24
Giga Patron
In response to sbeginner

‎12-26-2022 06:59 AM

is this happening for newly created articles? There could be an issue with number maintenance at some point of time in your instance or these could be imported articles.