Change Task Approval Flow

AugustoObramax
Tera Contributor

Hello Community,

 

I hope  you are well!

 

I am creating a new change model, where after approval of planning for implementation, it will be possible to create tasks, however when creating the task, it must automatically enter the approval flow according to the CI informed.

 

How can I produce this in flow designer? I made a copy of the normal change implementation flow and would like to apply this concept.

 

Can you help me?

 

Thanks!

1 ACCEPTED SOLUTION

Hi @AugustoObramax 

 

You can add a action after task is closed.

 

AGLearnNGrow_0-1712663083600.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AugustoObramax 

 

Yes, you can do and create task. 

 

OOTB FLow

AGLearnNGrow_0-1712390619258.png

 

Also please check is any BR working with flow to create task.

 

I would like to know :

however when creating the task, it must automatically enter the approval flow according to the CI informed.

What do you mean by CI informed?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Olá, @Dr Atul G- LNG 

 

When I say CI informed I wanna say what "Configuration item". We have a configuration, were the CI coordinator and CI manager approve depending of the risk.

 

Thanks.

Hi @AugustoObramax 

 

You can add a action after task is closed.

 

AGLearnNGrow_0-1712663083600.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks @Dr Atul G- LNG!!

 

I built a flow for approval task in the open and I will do the test.