Create Case Greyed out for HR Agent Workspace
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‎03-14-2025 03:08 AM
Hello, We have an issue where the option to create a HR Case is greyed out when selecting the service Payroll Query in Agent Workspace selecting other services the create case button is not greyed out. It works fine in Standard UI for Payroll Query so its not a fields issue. Any one had this before or ideas?
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‎03-14-2025 03:21 AM
Hi @misolarz
Please check is any specific field is missing or how the new create case form has been designed to Payroll. Also, try to repair the HRSD Core plugin once.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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