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An incident was created by me, but it is not showing in Service Operations Workspace

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Barad_Vishal
Tera Contributor

‎07-06-2025 10:43 PM

I Just Created an Incident, But it is not showing in Service Operations Workspace. why?

 

I am currently doing labs in SNAF Lab 1.3.2 Work incident Using Service Operations Workspace.

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Shubham_Jain
Mega Sage
Mega Sage

‎07-06-2025 11:23 PM

@Barad_Vishal 

 

  • Open the incident record and verify:
    • Assignment Group
    • State
    • Created By
    • Table name
  • Try searching for the incident using its number in the global search in SOW.
  • If still not visible, check with your lab instructor or admin to confirm workspace filters.

 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.


—
Shubham Jain


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Shubham_Jain
Mega Sage
Mega Sage

‎07-06-2025 11:23 PM

@Barad_Vishal 

 

  • Open the incident record and verify:
    • Assignment Group
    • State
    • Created By
    • Table name
  • Try searching for the incident using its number in the global search in SOW.
  • If still not visible, check with your lab instructor or admin to confirm workspace filters.

 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.


—
Shubham Jain