Delegate approver not getting approvals

[sbeginner]

Hi All,

I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin role would be needed and All notifications checkbox must be checked. Tried both in lower environments but did not work. Can you please help on this?

[Mike_R]

You need to check off All notifications. 
and also make sure that your notifications are not set to exclude delegates. 

[sbeginner]

Hi Mike, Thanks for your reply. I tried checking All notifications as well. But only one approval is getting triggered to main user and not delegate user. And as exclude delegate is set to false by default it is false.

[Aman Kumar S]

Hi @sbeginner ,

You can follow below article for achieving the same:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815767

[sbeginner]

Hi Aman, Thanks for your reply. I already tried this article. It says the user must have approval_admin role.  only one approval is getting triggered to main user and not delegate user.