sn_hr_core.admin role was removed from Admin. Now unable to add it again.

[Manikandan Subr]

sn_hr_core.admin role was removed from Admin. Now unable to add it again.

Hi, we removed sn_hr_core.admin role from admin. Now we are unable to add it again.

We tried importing xml from test instance, did not work. There are only 4 test user accounts with sn_hr_core.admin roles in the system and we tried adding admin role to them. still same issue.

Any support?

[Tony Chatfield1]

Hi, my understanding is that the role will need to be applied via a user account that already has the sn_hr_core.admin IE you need to login (not impersonate) a user with the sn_hr_core.admin role and should then have the ability to reapply the role to your admin user - to make it easy may need to give the sn_hr_core.admin user 'admin' rights first.

If you are still having issues and it is a commercially supported instance, you can always log a support request with ServiceNow and ask them to apply the role to your admin user.

[Manikandan Subr · Accepted solution]

Thank you for reply. The issue here is no users had sn_hr_core.admin role. The only possible solution was to call ServiceNow and ask them to add the user to the the role. If a scoped app role is removed from admin without assigning that role to atleast one user, then there is no way to add that role again and only ServiceNow support can do by logging in via maint account.