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Monday
I am a recent graduate with a Bachelor of Commerce (B.Com) degree. I am very interested in building my career as a System Administrator, particularly in ServiceNow. I would like to inquire whether it is mandatory to have an IT or engineering college degree to secure a job as a System Administrator in a company, or if candidates from non-IT backgrounds with the right skills, training, and certifications are also considered for this role.
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Monday
You do not need an IT or engineering degree to build a career as a System Administrator, especially in ServiceNow. Many successful ServiceNow admins started with non-IT degrees, including commerce, business, finance, and operations. Your B.Com is not a disadvantage.
What companies really care about is:
Can you understand business processes?
Can you configure and support the platform?
Can you solve problems and improve workflows?
ServiceNow is a business workflow platform, not just a technical tool. Your background in commerce actually helps you understand approvals, controls, compliance, finance-related workflows, and end-to-end processes — all of which are heavily used in ServiceNow.
If you build the right skills:
Hands-on practice in a ServiceNow Developer Instance
- A ServiceNow CSA certification and a solid understanding of ITSM basics
Many people enter ServiceNow roles through:
Junior Admin or Platform Support roles
ITSM Analyst or Service Desk roles
Business/operations roles that evolve into admin positions
Career growth in ServiceNow is driven by skill, experience, and problem-solving, not academic background.
You’re asking the right questions and thinking in the right direction. If you stay consistent with learning and hands-on practice, there is absolutely a path forward for you in ServiceNow.
@igsumit007 - Please mark Solution Accepted and Thumbs Up if you found Helpful!
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Tuesday
Hi @igsumit007
I’m a ServiceNow trainer and happy to share my thoughts.
As you mentioned that you’re the sole developer in your company, I see this as a great opportunity for you to learn and grow. You already hold CSA and CAD certifications, which is commendable. It's also a great self-awareness point that you feel your JavaScript skills need improvement—recognizing that is the first step toward growth.
Here are a few tips:
-
Follow this master playlist to strengthen your JavaScript skills specifically for the ServiceNow platform.
https://youtu.be/62Nabpb94Jw?
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Spend at least 1–2 hours daily on the ServiceNow Community. Observe the kinds of technical questions being asked and how experienced members respond. You’ll learn a lot passively this way—and I highly encourage you to start answering questions as well. Explaining concepts to others will improve your technical thinking and deepen your understanding.
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Explore the free courses available on the ServiceNow Developer Site. These are practical and focused, and will help you apply your knowledge directly on the platform.
- https://developer.servicenow.
com/dev.do#!/learn/learning- plans/yokohama/citizen_ developer - https://developer.servicenow.
com/dev.do#!/learn/learning- plans/yokohama/servicenow_ application_devel...
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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