Easy way to understand flows in Flow Designer?
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04-07-2025 07:19 PM
I was just curious if there was an easy way to understand what is needed for flows or do you have to just play with the flow designer to get used to it.
For Example:
In the ServiceNow Administration Fundamentals/CSA Capstone Project, you have to create a flow for a Catalog Request. You need to have it be approved by a manager, then if approved to add 3 Catalog Tasks. If Rejected to send an email.
I was able to add the trigger (easy) and got the fist Action for the approver (even though I messed up on the pill dot-walking and did not add the manager properly). I was able to add the flow (If statement) but missed the step to "wait for condition." Also I didn't realize there was a "End Flow" option.
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06-23-2025 01:37 AM
Hi @justincross,
have you managed it after all? What is your question, please?
Also, it would help to share some of the configurations or any more details to catch up with everything described, thanks
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-23-2025 01:43 AM
Hi @justincross,
You can play around with Flow in your PDI to see how it works, explore it in ServiceNow University.
Get a PDI if you dont have one at: https://developer.servicenow.com/dev.do
Flow Designer course:https://learning.servicenow.com/lxp/en/now-platform/flow-designer-introduction?id=learning_course_pr...
Regards,
Ehab Pilloor
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06-23-2025 01:44 AM
What is your question exactly?
Flow Designer is part of the Fundamentals training, but NowLearning also has specific Flow Designer courses you can take.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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07-04-2025 07:38 PM
Thank you all for responding to me, I was able to find my answer. I was asking if there was another training to help as I didn't really understand all of flow designer when I first went through the course. Now that I have gone through it a second time and I spoke with my ServiceNow Admin at work it makes more sense. Some of it I just need to play around with it to see what it will do and what I can do with it.