Email Access Restriction not working - still visible

[Jens Mogensen]

This seems like such a straigtforward function but I cannot find any reason why this isn't working.

I have a notification which is triggered by an event which is triggered by a Run Script in my workflow. The event works/the mail is sent. I then made this Email Access Restriction:

 

In other words, the Notification should be visible in the activity log when the ticket is open and invisible when the ticket is closed. But the notification is still visible on the ticket when we close it. Why?

Any tips would be much appreciated.

[Jens Mogensen]

Thanks for the tip.

In this age of GDPR it's strange that there isn't an easy to use out of the box function for this. A sub-option on the email access restriction for instance.

[James Chun]

If it's GDPR-related, consider raising a Support Case with ServiceNow.

They might be able to provide a solution/workaround and/or they may consider implementing a new feature in the future.