Hello,I have been tasked to locate all processes within our SN production instance. I have noticed the Process Mining feature; however, it appears my organization does not have access to that feature. Where can I find the various processes and workf...
Hello fellow Admins, I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form? See examples below.CURRENT Incident Form > Ser...
When using a Guided Board looking to be able to group multiple states into grouped columns, particularly where sourcing from the Task table (so bringing in Incidents, SCTASKS, Problems, Project tasks into a single VTB where Similar states are named d...
I created an error occurrence action and set it in the subflow to test the error handler.Inside the error handler, we set a log output action.However, the action doesn't seem to work even if an error occurs.Are there any conditions for using error ha...
Hi everybody This change does not move from assess to authorize after it was approved by the team submitting the change. If I compare it to one of the other changes, it is exactly the same. Can someone tell me what to do to make it move to authorize ...
I am trying to create a query or report that shows a list of records organized by parent record that also shows the parent record. I seem to only be able to get a list of records organized by parent but does not show the parent. Here is an example:I'...
We're seeing a flood of issues on our development instance and we've had no luck to this point pinpointing exactly what the cause is. We just updated to Utah Patch 1 but were seeing this while on Tokyo. Any ideas on how to suppress this? Unable to ...
Hello, I have a knowledge base that is not showing in the Service Portal; however, when I create new knowledge bases, they all show up there. The knowledge base is accessible to users on the backend but doesn't show up via the service portal.Any sugg...
I have installed the universal request and universal request integration for incident management plugins on my PDI to mess around with but I'm not fully understanding how the restrict functionality works. What I'm getting from the documentation is th...
I decided to test the functionality of CSM using PDI.I thought about installing a plugin, but I couldn't decide which one was needed for case management from the large number of plugins displayed...I remember that there used to be something like a CS...
Hello, Within ESC, some widgets have a tooltip when you hover over them like below: How can I apply this to other widgets like Quick Links so that when you hover over them it displays a short description of the link? Thanks,
In the Service Portal, I'm trying to add an attachment to my case. But when I click on the Paper Clip icon, nothing happens. I have the admin role.
I'm trying to move an existing claim workflow into ServiceNow. In our old system a user starts the request and the entire form is visible. Steps to be completed later in the workflow are not writable but can be seen. Once the writable fields a...
