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Email Notifications not run in Production instance

MuhamadI7945177
Kilo Contributor

4 hours ago

Hi all, perhaps im new user here in forum. Any idea why email notification is configured correctly and works in test instance, but in Production instance, no emails are sent? What’s the most common overlooked setting?
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Yousaf
Giga Sage

3 hours ago - last edited 3 hours ago

Hi @MuhamadI7945177 
1. Can you make sure required email properties are enabled. if no email is being sent in production

Yousaf_0-1764815769790.png


if this isn't the issue this could be one of many reasons that it is not triggering. we will look into it one by one


***Mark Correct or Helpful if it helps.***
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pgfitzpatrick
Tera Contributor

3 hours ago

review this doc to ensure your email configuration settings are correct.

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/reference-page...

also check the Email Logs to see if you see your outbound email and for any errors.

 

Also check the 'Advanced View' for the notification to ensure the recipients are configured correctly.

 

Regards

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