Employee Center Breadcrumbs

[MichaelCreatura]

Hello,

Within our 'Employee' taxonomy we have a child topic called 'Technology' which in turn has a child topic called 'Change & Adoption' for our training team to use.

We would like to create sub-pages within the 'Change & Adoption' child topic for applications i.e. iManage. Which we have done and added as a quick link to a page:

However, when you click on this page the breadcrumbs are not correct:

How can we make this show correctly so it should be Home > Technology > Change & Adoption > iManage?

Thank you! 

[Chaitali_Vale]

Hello @MichaelCreatura ,

Create topic under Employee Taxonomy called "Technology" -> Create one sub topic called "Change & Adoption" under "Technology".

Add catalog item under "Change & Adoption" sub topic.

*Do not forget to add Catalog & Category to the Catalog Item*

Go to Employee Center Taxonomy : 

It will shows the Technology Topic.

For further information related to breadcrumbs refer below information : 

To achieve the desired page structure in ServiceNow, where you want it to be displayed as "Home > Technology > Change & Adoption > iManage," you typically need to set up the hierarchy and configure the navigation accordingly. Here are the general steps to achieve this:

1. Create the Pages and Topics Hierarchy:
- Ensure that you have already created the "Technology" and "Change & Adoption" child topics under the "Employee" taxonomy in ServiceNow.

2. Create the iManage Sub-Page:
- Create a new page or sub-page under the "Change & Adoption" topic for "iManage."

3. Set Parent Page:
- In the settings or properties of the "iManage" sub-page, specify its parent page as "Change & Adoption." This will establish the hierarchy.

4. Configure Navigation:
- Configure your navigation menu or breadcrumbs in your ServiceNow instance to display the hierarchy correctly. This might involve using widgets or scripts to dynamically generate the breadcrumbs based on the page structure.

5. Test the Navigation:
- Ensure that the navigation now displays as "Home > Technology > Change & Adoption > iManage" when users access the iManage page.

6. Review Permissions:
- Make sure that the appropriate permissions are set for users to access these pages and topics.

Please mark my answer correct or helpful, if applicable.

Thanks & Regards

Chaitali Vale

[MichaelCreatura]

Hello @Chaitali_Vale ,

Regarding step three: 

I am not getting the option to add 'Change & Adoption' as the parent of the iManage subpage:

Where would I add this as the parent?

Thanks, 

Michael

[Nishant12 · Accepted solution]

Hi @MichaelCreatura , 

Seems like you have created a custom template for your topic iManage. 

For the breadcrumbs to show the full topic path you should send that data to the Breadcrumbs widget from one of your child widgets ie., how the OOTB topic page show full breadcrumbs .

You can add topic header widget (Widget ID : content_taxonomy_topic_header)  to your page which does that for you. 
For this to work you need to have "topic_id" query parameter in your URL as shown in below example. 

Ex: https://<instanceURL>/esc?id=imanage_page&topic_id=988497a7c3053010069aec4b7d40ddea