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Forum Posts

System Health Dashboard Recommendations

Hi everyone, We are running HRSD in Xanadu and I inherited the role of system administrator. I would like to build out a dashboard for myself to give a brief overview of system health (eg. how long transactions are taking, etc). Does anyone have some...

CCSF-Syd by Tera Expert
  • 356 Views
  • 2 replies
  • 0 helpfuls

How to find large tables

What's an easy way to identify large tables (by number of rows and columns) in a database? Background:According to the following documentation, using database views that include large tables negatively impacts performance. As a system administrator, ...

Resolved! Service Graph Connector for Microsoft Intune

Hello Team,  We are implementing the Service Graph Connector for Microsoft Intune in our instances. Our CMDB team is not yet ready to import this data into the CMDB. We noticed that the integration is being placed in the import data table before it g...

Post upgrade activities - app update vs skipped records

Hi All,Looking for sequence and steps after a instance is upgraded to a new release.Once the instance is upgraded, do we first address the skipped records and then update applications(update plugins via plugins > notifications>App updates)  ORUpdate ...

CV1 by Tera Contributor
  • 312 Views
  • 1 replies
  • 1 helpfuls

Script Include Error

Hello all, Good day!!For a string type of variable, I have written code to validate if the user is giving correct oracle number or not.When I give correct Oracle number, the Customer name and Region are auto populating as expected.But when I give wro...

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Lucky1 by Tera Guru
  • 347 Views
  • 3 replies
  • 1 helpfuls

User wants to be able to see other users tickets in the ECP

I have a user that is wanting to see all of the tickets that are submitted by another user. I gave him the delegate role, so he is getting the emails and alerts for the other users tickets. But he is wanting to be able to log into the ServiceNow port...

meganlilly by Tera Contributor
  • 335 Views
  • 1 replies
  • 0 helpfuls

Clone Preserve Data

There is a specific request item, that we do not want to clone to lower environments.  Can I use Preserve Data in the target instance to accomplish this?

signe by Tera Contributor
  • 332 Views
  • 2 replies
  • 0 helpfuls