I have created a BR to track our FCR in the incident table. The BR executes as expected on Default view, however when i create a incident record in the SOW it sets the wrong value. I can't figure it out why since all conditions are met. The field wi...
Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...
Dear experts,For my risk event form, I want to create a custom save button when clicked it will erase the assigned_to field in the risk event form, where the submit button will proceed with the risk event form submission that will prompt to the defin...
If you execute the Copy Incident UI action on a record with attachments, the attachments will not be copied until you save it.It seems that the function "ajaxFunction_makeIncidentCopy" in the script include "IncidentUtils2SNC" also copies the attachm...
Dear experts, I want to know how do we use this condition for an email notification when to send is When Triggered, I configured an email notification for monthly KRI Email Reminder and scripted a scheduled job script which is as below but it is not ...
Dear experts, I am facing a problem where my onLoad script is not working as expected. I want to make the assigned_to field in the risk event form to autopopulate the user's manager for whichever users that creates a new risk event record. I have def...
Dear expert, I would like to know is there any way for us to include a placeholder feature in any of the string fields in the risk event record form, like currently the work notes and the additional comments feature which has a placeholder like below...
Yes, I know it's illogical. But I've been developing JavaScript code for 10 years, and I'm just starting Service Now. However, I like it and understand it. Is there a faster way to relate the code to the (actions, flows, and subflows)?
Hi Community, I’m currently working on the ServiceNow Yokohama version and would like to understand the steps to create reports and dashboards in this version. Are there any changes or new features introduced in Yokohama related to reporting or dashb...
Hi Everyone!I have installed a csm plugin "com.sn_customerservice" and i have the role of "sn_shn_admin" but I am unable to view Guided setup( All> Customer Service > Administration > Guided Setup). When i try go open this page i got a popular error ...
too many tries but not successfully in the task the number is applying different for others and in youtube vods they are getting same number how to create exact number of incident as they are getting ?
Hi, Is it possible to update CI search filters in the Incident and Change modules to only display "Active" status CIs (Installed) when linking/searching for affected CI fields in the request. At the moment all statuses appear in the search that is r...
In OOB, additional comments is open to Draft, Assess & Respond states. While in Review and Monitor states, additional comments is hidden.We got a request that Additional comments should also visible to Review and Monitor state.I am looking for an exi...
I would like to monitor how many REQs are assigned per team and per person and I would like to add that to my dashboard. But I do not know how to do it.
