Hi. Recently I created a new theme using Theme Builder to my client's instance using the following colors:Primary: #01032cSecondary: #285070Neutral: #0f8ba8Additional: #e0ebff The problem is that the Search button is now "hidden" because it has the s...
as the title, what is clean base rotation defined and mean? for example, it says 2025/05/06 18:32:06 which tables' data will be cleaned up at the time? " Log Entry[syslog]"??Or the one oldest so far, which is "Log Entry [syslog0007]??I have already r...
The computer processing team needs to automate the process of inputting computer device data. As a ServiceNow developer, the objective is to create an automated solution to simplify this data entry process. This solution should handle dynamic data in...
There was an ACL with the "public" role set.My account does not have the "public" role, but I was able to access it.What does this mean? .https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/roles/reference/r_BaseSy...
Hello,I have a catalogue item that worked fine before the upgrade to Xanadu. After that, one of the Select Box Variables on the catalogue item no longer displays the Question Choices when selected on the catalogue item. It just shows blank. I've ...
Where would one go to see what the timeout settings for live agent is?How long a user has to wait before the chat is timed out?I am in the HRSD scoped app.
Hello, I have a Xanadu instance. I have read the release notes and followed what I believe is written here.. I had started an normal change, rejected it as an admin through a CAB Approver and the state is reverted to new, but am still unable to chang...
Hi Everyone,I am new to ServiceNow platform learning and building my knowledge around. I have used ServiceNow for few years as a ITIL user in ITSM application. I am using my PDI, where I am looking at customising all users with their corresponding as...
I just noticed that I forgot to set a stage completed in one of my flows used by a catalog item. This caused the flows to stay in an executing status and the RITM to stay Fulfilment/Work in Progress. I found in the community a script manually updat...
Hi, Lets say you have 3 environments DEV > TEST > PROD They are used as expected. Development is done in DEV, it gets moved to TEST for testing then it is promoted to PROD. Once the changes are in PROD they get cloned back to DEV and TEST. The enviro...
Hello all, Once a change request is created on a condition, I want to create 4 Change tasks automatically with unique short description and assign each of them to a different group.For example,CTASK1:-Short description: Enable User in AD Assignment G...
Hello,I struggle with ATF Suite Filter. I created a Suite with below filter (Tag = P1) and on creation test in the Test Suite Tests related list were pulled as excepted: But when I added a tag to one of other tests, even though the filter catches the...
Update: After submitting this question, I was unable to reproduce the problem. I should been more thorough in verifying that the problem before posting to this forum. At this point, I have evidence indicating only that marking of answers is 100% c...
Hi, We finished MS Teams integration. Now we're able to start a MS Teams chat discussion from ServiceNow INC record.I would like to know:1. is it possible to post to the existing MS Teams Chat from my INC record?2. is it possible to post to the exist...
Hi ServiceNow Community,I'm trying to understand the key differences between Managed Documents and Knowledge Articles in ServiceNow. While I know that Knowledge Articles are used for capturing and sharing knowledge across the organization, I'm not en...
