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Resolved! Add Role to Group - Capstone SN Administrator Fundamentals

 In the Capstone portion of SN Administrator Fundamentals, I cannot figure out how to add a role to a child group.  The requirement is to make the role for this group itil.  The role shown nows appeared when I created the group Can you tell me how to...

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DanAHtown by Tera Contributor
  • 1289 Views
  • 8 replies
  • 0 helpfuls

Resolved! How configure bounce email threshold.

The default threshold to block a bounced email is 10 (see Email bounce management ), but I could not found how this default could be changed. Can you please help?Thanks. 

Missing attachments

Attachment getting missed while raising hrcases.it seems intermittent. On by testing lower instance, we are unable to reproduce the issue. can someone please advise. how can this be sorted out.

JithinPadma by Tera Contributor
  • 839 Views
  • 6 replies
  • 0 helpfuls

Resolved! Label of Catalog Variable with hyperlink

Hi community,  I created a catalog variable on a record producer. I want to include in its label a hyperlink. But so far, I can't cause it shows up as plain text. Any tips? 

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GanzertM by Tera Contributor
  • 648 Views
  • 3 replies
  • 2 helpfuls

Perform server-side UI actions ignoring required fields

I would like to execute the UI action "Copy Record" with the required fields left blank.It has the same specifications as copying incident management records.Currently, if a required field is left blank, a message prompting for input will be displaye...

bonsai by Mega Sage
  • 471 Views
  • 4 replies
  • 0 helpfuls

Resolved! Can you identify the source of the event record?

I'm looking for a way to find out which record created in the event log [sysevent] was issued by which source.In many cases, I think that events are issued by server-side scripts such as script includes, but I also think that there are events issued ...

bonsai by Mega Sage
  • 1045 Views
  • 4 replies
  • 2 helpfuls

Assessment Simulator Task 3 - Create and Comment on a Record

Hello, I am trying to complete this task and am receiving an error. I have watched several videos and tried different things but the error persists. Can you please help me to validate this task? I have attached screenshots to show my settings.  Many ...

Summerall by Giga Contributor
  • 2815 Views
  • 14 replies
  • 26 helpfuls

Resolved! Scheduled report twice a day

We received a request from user to send their scheduled reports every 7:15AM and 5:00PM daily.How can I set it here? 

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Vengeful by Mega Sage
  • 1031 Views
  • 4 replies
  • 2 helpfuls

Form Design Interface - Naming its Parts

It turns out that my requirements for knowledge regarding SN System Administration extend to points in space and time which are outside the questions contained in the Certified System Administration exam questions.  Outside the exam setting, I encoun...

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Resolved! Workspace filter builder additional columns

Is it possible to show additional columns in the Workspace version of the filter builder? For example, I have several locations named 10th floor, but obviously for different buildings. This isn't an issue in Platform view because of the popup window ...

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