erviceNow Administration Fundamentals - Lab 4.1

[sheilaveronessa]

Hi, 

I need help with lab 4.1, page 202 of the book, I created an article by importing a word document but then is asking to 'approve article for publishing, define, apply and test user criteria on the knowledge base" I am stuck, cant find the article i submitted to publish on the knowledge base, and how do I" define, apply and test user criteria on the knowledge base" can someone please help? Thank you so much!!

[Ayush Rathour · Accepted solution]

I'd be happy to help you with your lab. However, it seems like you're referring to a specific lab exercise in a book or a course, and I don't have access to specific external content such as page 202 of a particular book. To assist you better, I need more context and information.

1. **Finding the Submitted Article**: To find the article you've submitted for publishing, you might want to check the platform or software you're using for this lab. Articles are usually stored in a content management system or database. Look for a section where your submitted articles are pending approval or in draft status.

2. **Defining User Criteria**: Defining user criteria typically involves specifying the conditions under which certain content is suitable for specific users. This could include factors like user roles, access permissions, content tags, and more. The specific criteria will depend on the platform or system you are using. You might need to define who can access and edit the content, for example.

3. **Applying User Criteria**: Once you've defined the criteria, you'll need to apply these settings to your article. This often involves selecting the article and assigning it to the appropriate user groups or roles. Look for options in your content management system for setting user criteria.

4. **Testing User Criteria**: After applying the criteria, you should test it to ensure that it works as intended. You might need to create test users or use existing ones to see if the article is accessible to the right users and restricted from others.

If you could provide more specific information about the platform or software you're using for this lab, I could offer more detailed guidance. Additionally, if you have any specific questions or issues, please let me know, and I'll do my best to assist you further.

[Ayush Rathour · Accepted solution]

I'd be happy to help you with your lab. However, it seems like you're referring to a specific lab exercise in a book or a course, and I don't have access to specific external content such as page 202 of a particular book. To assist you better, I need more context and information.

1. **Finding the Submitted Article**: To find the article you've submitted for publishing, you might want to check the platform or software you're using for this lab. Articles are usually stored in a content management system or database. Look for a section where your submitted articles are pending approval or in draft status.

2. **Defining User Criteria**: Defining user criteria typically involves specifying the conditions under which certain content is suitable for specific users. This could include factors like user roles, access permissions, content tags, and more. The specific criteria will depend on the platform or system you are using. You might need to define who can access and edit the content, for example.

3. **Applying User Criteria**: Once you've defined the criteria, you'll need to apply these settings to your article. This often involves selecting the article and assigning it to the appropriate user groups or roles. Look for options in your content management system for setting user criteria.

4. **Testing User Criteria**: After applying the criteria, you should test it to ensure that it works as intended. You might need to create test users or use existing ones to see if the article is accessible to the right users and restricted from others.

If you could provide more specific information about the platform or software you're using for this lab, I could offer more detailed guidance. Additionally, if you have any specific questions or issues, please let me know, and I'll do my best to assist you further.

[sheilaveronessa]

Thank you so much Ayush for the detailed answer!I realized that not everyone here will have access to that book, I understand. In a general situation, I need to be able to 'approve an article for publishing, define, apply and test user criteria on the knowledge base", that's what I am looking to do, the steps to do, I can't find this information for some reason while I'm taking this course, and need help. I found the article I made but I don't know how to approve for publishing, define and apply test user criteria. Any other insight you can give me, I would greatly appreciate!

[Sandeep Rajput · Accepted solution]

@sheilaveronessa Following are the steps using which you can find the articles created by you.

1. Navigate to Knowledge>>All 

2. On the top of the knowledge list, click on the filter icon

Here click on Add sort button and in Order results by the following fields, choose Created field

After choosing the created field, set the order to z to a. This will fetch you the list of articles created recently on top.

From the list the article which was created recently will show on top. Open it and check if it is the one which you created recently.

Test user criteria

Use the following steps to test the user criteria for knowledge article.

Navigate to Knowledge>> User Criteria Diagnostics

Select user in the user drop down, and article in the article drop down. Click on Diagnose to check in the report which shows beneath the Diagnose button if the user has the access to the article or not

Please mark this answer helpful and correct if it manages to address your questions.

[sheilaveronessa]

This was very helpful, thank you!!