Getting started as a ServiceNow Admin/Developer

[mrideout]

How did you manage your first ServiceNow Admin job with no prior experience?

[Dr Atul G- LNG · Accepted solution]

Hi @mrideout 

Practically it is very tough, without prior experience but it doesn't mean you cant get it. Try to build your network and keep learning , hands on and build your skill.  

[USAaron · Accepted solution]

I had a coworker who was leaving the organization and turned over BMC Footprints to me. That was my first experience managing any sort of ITSM platform. After years using Footprints, my organization decided to switch to ServiceNow. Completely different and much more robust but having some ITSM experience made it easier to learn ServiceNow and take on a role as a admin using their platform. Additionally, I've done the Admin Fundamentals and the Admin Advanced training which were both very useful. 

[AndersBGS · Accepted solution]

Hi @mrideout ,

To get a job without experience can be very hard and almost not possible. The things you need to do:

• Keep learning the platform and take certifications to document your knowledge
• Expand your network and participate in any events possible.
• Apply, apply and apply - don't give up.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Harish Bainsla · Accepted solution]

Hi follow these steps may help you

1. Learn the Basics of ServiceNow:

   • Familiarize yourself with the basic concepts and functionalities of ServiceNow. The official ServiceNow documentation, training materials, and online tutorials can be valuable resources.

2. ServiceNow Training and Certification:

   • Consider taking official ServiceNow training courses and earning certifications. ServiceNow offers a variety of certifications, including the Certified System Administrator (CSA) certification, which is a foundational certification for ServiceNow administrators.

3. Create a ServiceNow Developer Instance:

   • ServiceNow provides personal developer instances for learning and experimenting. Create a developer instance to gain hands-on experience in a real ServiceNow environment.

4. Hands-On Practice:

   • Use your developer instance to practice configuring and customizing ServiceNow. Work on different modules, explore workflows, and understand how to manage configurations within the platform.

5. Online Communities and Forums:

   • Engage with the ServiceNow community through forums, discussion groups, and online communities. Platforms like the ServiceNow Community and other forums can be helpful for asking questions, learning from others, and staying updated on industry trends.

6. Networking:

   • Connect with professionals in the ServiceNow community, both online and in person. Attend ServiceNow user group meetings, webinars, and conferences to build your network and learn from experienced administrators.

7. Apply for Entry-Level Positions:

   • Look for entry-level positions or internships that involve ServiceNow administration. Highlight your willingness to learn and any relevant skills you've acquired through self-study or certification.

[AndyF_ · Accepted solution]

Hi mrideout,

If this is something you are interested in then it is deffinately worth spending time doing any free SN micro certs, and getting involved with this community and places like Reddit to see what type of issues people oftern post about.

Use your PID to practice and play with the system.  I'd recommend looking at finding a simple project specification and see how you can implement it so you get a deeper understanding of what is possible.

I am still new to SN myself, only been using the system for about 2 months.  There is a lot to learn, so take your time and do not overwhelm yourself with anything but the basics for now.

Good luck!

Best regards,

Andy

[Dr Atul G- LNG · Accepted solution]

Hi @mrideout 

Practically it is very tough, without prior experience but it doesn't mean you cant get it. Try to build your network and keep learning , hands on and build your skill.  

[USAaron · Accepted solution]

I had a coworker who was leaving the organization and turned over BMC Footprints to me. That was my first experience managing any sort of ITSM platform. After years using Footprints, my organization decided to switch to ServiceNow. Completely different and much more robust but having some ITSM experience made it easier to learn ServiceNow and take on a role as a admin using their platform. Additionally, I've done the Admin Fundamentals and the Admin Advanced training which were both very useful. 

[AndersBGS · Accepted solution]

Hi @mrideout ,

To get a job without experience can be very hard and almost not possible. The things you need to do:

• Keep learning the platform and take certifications to document your knowledge
• Expand your network and participate in any events possible.
• Apply, apply and apply - don't give up.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Harish Bainsla · Accepted solution]

Hi follow these steps may help you

1. Learn the Basics of ServiceNow:

   • Familiarize yourself with the basic concepts and functionalities of ServiceNow. The official ServiceNow documentation, training materials, and online tutorials can be valuable resources.

2. ServiceNow Training and Certification:

   • Consider taking official ServiceNow training courses and earning certifications. ServiceNow offers a variety of certifications, including the Certified System Administrator (CSA) certification, which is a foundational certification for ServiceNow administrators.

3. Create a ServiceNow Developer Instance:

   • ServiceNow provides personal developer instances for learning and experimenting. Create a developer instance to gain hands-on experience in a real ServiceNow environment.

4. Hands-On Practice:

   • Use your developer instance to practice configuring and customizing ServiceNow. Work on different modules, explore workflows, and understand how to manage configurations within the platform.

5. Online Communities and Forums:

   • Engage with the ServiceNow community through forums, discussion groups, and online communities. Platforms like the ServiceNow Community and other forums can be helpful for asking questions, learning from others, and staying updated on industry trends.

6. Networking:

   • Connect with professionals in the ServiceNow community, both online and in person. Attend ServiceNow user group meetings, webinars, and conferences to build your network and learn from experienced administrators.

7. Apply for Entry-Level Positions:

   • Look for entry-level positions or internships that involve ServiceNow administration. Highlight your willingness to learn and any relevant skills you've acquired through self-study or certification.